Emiliano Romero
Puebla
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions . Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
GGA SOLUTIONS
01.2023 - 05.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Technical Support Representative
Alorica
08.2021 - 12.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Waiter
Semola
01.2021 - 08.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
BBA - Business Administration
Universidad Valle Mexico
PueblaENTREPRENEURSHIP - Entrepreneurship
National Louis University
U.S.ASkills
- Collaborative Team Player
- Issue Troubleshooting
- Hardware Repair
- Access Management Software
- Hardware and Software Configuration
- Troubleshooting and Assistance
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Technical Support Representative
GGA SOLUTIONS
01.2023 - 05.2023
Technical Support Representative
Alorica
08.2021 - 12.2022
Waiter
Semola
01.2021 - 08.2021
BBA - Business Administration
Universidad Valle Mexico
ENTREPRENEURSHIP - Entrepreneurship
National Louis University
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