Emiliano Uribe Landeros
Síntesis profesional
Responsible and efficient accounting professional. Experienced in recording transactions and preparing accurate, detailed financial statements. I am currently seeking a new job opportunity.
Información general
6
6
years of professional experience
1
1
Certification
Experiencia laboral
Fraud Analyst
SSG - Uphold
Hermosillo , Sonora
2025.01 - 2026.07
- Analysis of crypto wallets and crypto currency.
- Review of bank accounts and performance of bank reconciliations.
- Accounting entries for purchases, expenses, payroll, payments, among others.
- Review, classification, and recording of documents.
- Oversight of compliance with national and international accounting standards.
- Preparation of financial reports and account closing.
- Management of financial records, systems, and budgets.
- Acting as a point of contact between clients and tax authorities.
- Analyzing accounts to search for any sign of fraud (unusual IPs, VPNs, third party assistance during verification session, etc.)
- Analyzing users transaction patterns looking for any sign of fraud/scam.
- Taking action on accounts once fraud signs are found and informing users about it.
Call Center Agent
Results Cx
Hermosillo, Sonora
2024.02 - 2024.12
- Primary care of incoming customer interactions via email.
- Implementation of customer service protocols and procedures.
- Identification of customer needs in order to offer appropriate solutions.
- Recording in the system the emails answered and the measures taken in each case.
- Compliance with quality standards and objectives.
- Analyzing user's account in order to find and/or prevent any fraud happening on his account.
- Taking action on the accounts once fraud is detected and letting the users know about the actions and informing on how to prevent falling on further scams.
- Channeling customer emails to the corresponding department for attention.
- Analyzing accounts IPs and/or use of VPNs searching for unusual IPs.
- Analyzing user's verification process looking for any unusual activity happening during the process.
- Use of the company's tools and databases.
Call Center Mentor/Supervisor
Results Cx
Hermosillo, Sonora
2024.05 - 2024.07
- Feedback to the team on performance to improve efficiency and quality of service.
- Monitoring implementation of procedures and policies for customer service and call management.
- Supervising and coordinating the team of customer service agents.
- Continuous participation and collaboration in the implemented improvement processes.
- Inform and advice agents on the company's products and services.
- Compliance with assigned quality goals.
Pastry Chef
Personal Entrepreneurship
Hermosillo, Sonora
2021.02 - 2021.07
- Production of pastry, cakes and confectionery products.
- Following standardized recipes to ensure successful preparation.
- Compliance with food handling regulations.
- Packaging and labeling of finished products.
- Adequate storage of raw materials and finished products.
Premium shoe cleaning
El Bolero
Hermosillo, Sonora
2020.05 - 2021.05
- Quality customer service and attention.
- Maintaining order and cleanliness in the workplace.
- Teamwork to meet company objectives.
- Implementation of processes and procedures.
- Implementation of company policies and procedures.
- Effective completion of assigned tasks.
- Problem resolution and incident resolution.
Estudios
Evangelist - Religion
Bethel School of Supernatural Ministry
Redding, California2022-01
Competencias
- Friendly Treatment and Active Listening
- Communication Skills
- Writing and Reading Comprehension Skills
- Goal Setting
- Ability to Work in a Team and Individually
- Empathy
- Time Availability
- Friendliness and Kindness
- Patience
- Discretion
- Recording financial transactions
- Tracking financial statements
- ChatGPT
- Statistical analysis
- Expense monitoring
Languages
Spanish
English
Certificación
- CTRW (Coaching the Results way) Certification
Personalizado
5,C1
Cronología
Fraud Analyst
SSG - Uphold
2025.01 - 2026.07
Call Center Mentor/Supervisor
Results Cx
2024.05 - 2024.07
Call Center Agent
Results Cx
2024.02 - 2024.12
Pastry Chef
Personal Entrepreneurship
2021.02 - 2021.07
Premium shoe cleaning
El Bolero
2020.05 - 2021.05
Evangelist - Religion
Bethel School of Supernatural Ministry