Summary
Overview
Work History
Education
Skills
Timeline
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EMILIANO ALEJANDRO REYES ANDRADE

COMPUTER SYSTEMS ENGINEER
Chetumal

Summary

Experienced in various programming languages with a focus on backend development, particularly in database management. Skilled at problem-solving and executing tasks efficiently. Possess a solid foundation in software development and a strong interest in backend technologies. Eager to continue learning and advancing in this ever-evolving field. Proficient in programming languages and database management, able to adapt quickly to fast-paced environments. Ready to utilize coding skills and optimize systems as a Back-End Developer.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Back-End Developer

Computer Systems and Software
01.2022 - 06.2023
  • I participated in the development of a web application to manage the professional activities of all students; this project was proposed by our university.
  • Developed RESTful APIs that facilitated seamless data exchange between clients and servers in a distributed environment.
  • Integrated third-party APIs from external applications into web platforms.
  • Built APIs and data clients to consume APIs.
  • Contributed significantly to the organization''s productivity by maintaining high availability and reliability of critical database systems.
  • Developed custom scripts to automate routine tasks, resulting in significant time savings for the team.
  • Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.

Call Center Agent, Inbound Sales

Teleperformance
01.2025 - Current
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
  • Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
  • Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
  • Resolved customer complaints, resulting in higher customer retention rates.

Education

Bachelor of Science - Computers Engineering

Instituto Tecnológico De Chetumal
Chetumal, Quintana Roo, Mexico
05.2001 -

Skills

Java programming

Timeline

Call Center Agent, Inbound Sales

Teleperformance
01.2025 - Current

Back-End Developer

Computer Systems and Software
01.2022 - 06.2023

Bachelor of Science - Computers Engineering

Instituto Tecnológico De Chetumal
05.2001 -

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EMILIANO ALEJANDRO REYES ANDRADECOMPUTER SYSTEMS ENGINEER