EMILIANO ALEJANDRO REYES ANDRADE
COMPUTER SYSTEMS ENGINEER
Chetumal
Summary
Experienced in various programming languages with a focus on backend development, particularly in database management. Skilled at problem-solving and executing tasks efficiently. Possess a solid foundation in software development and a strong interest in backend technologies. Eager to continue learning and advancing in this ever-evolving field. Proficient in programming languages and database management, able to adapt quickly to fast-paced environments. Ready to utilize coding skills and optimize systems as a Back-End Developer.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Back-End Developer
Computer Systems and Software
01.2022 - 06.2023
- I participated in the development of a web application to manage the professional activities of all students; this project was proposed by our university.
- Developed RESTful APIs that facilitated seamless data exchange between clients and servers in a distributed environment.
- Integrated third-party APIs from external applications into web platforms.
- Built APIs and data clients to consume APIs.
- Contributed significantly to the organization''s productivity by maintaining high availability and reliability of critical database systems.
- Developed custom scripts to automate routine tasks, resulting in significant time savings for the team.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Call Center Agent, Inbound Sales
Teleperformance
01.2025 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
- Reduced average call handling time by quickly assessing customer needs and providing concise information or solutions as needed.
- Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
- Resolved customer complaints, resulting in higher customer retention rates.
Education
Bachelor of Science - Computers Engineering
Instituto Tecnológico De Chetumal
Chetumal, Quintana Roo, Mexico 05.2001 -
Skills
Java programming
Data manipulation using SQL
PHP development
Web development using HTML
JavaScript programming
Proficient in restful apis
Proficient in NetBeans
Experienced with Visual Studio IDE
Git repository management
Experienced with Visual Studio Code
Strong database management
Experience with cloud platforms
Timeline
Call Center Agent, Inbound Sales
Teleperformance
01.2025 - Current
Back-End Developer
Computer Systems and Software
01.2022 - 06.2023
Bachelor of Science - Computers Engineering
Instituto Tecnológico De Chetumal
05.2001 -