Power Point
Emilio Hernández Aguilar
Student
Guanajuato City, Guanajuato
Summary
Adept at driving growth and enhancing customer satisfaction at Cadena Comercial OXXO, I excelled in customer service management and innovative store merchandising. Leveraging problem-solving skills and a positive attitude, I significantly improved sales and customer relations, showcasing a proven ability to multitask and develop teams effectively. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Cadena Comercial OXXO
2020.03 - 2024.07
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
Industrial Engineering - Logistics
Tecnológico Nacional De México En Celaya
Celaya, Guanajuato 2001.05 -
Skills
Customer Service Management
Shift Scheduling
Problem-Solving
Friendly and Positive
Multitasking Abilities
Store Merchandising
Team Development
Accomplishments
President of the Industrial Engineering Student Association
Software
Excel
Java
Languages
English
Upper intermediate (B2)
Certification
Training - Programming technician
Timeline
Training - Programming technician
2020-08
Store Manager
Cadena Comercial OXXO
2020.03 - 2024.07
Industrial Engineering - Logistics
Tecnológico Nacional De México En Celaya
2001.05 -
Similar Profiles
Cristina Rodríguez LopezCristina Rodríguez Lopez
Gerente Regional RH at Cadena Comercial OXXO S.A De C.VGerente Regional RH at Cadena Comercial OXXO S.A De C.V
Kervensky HypoliteKervensky Hypolite
Sales Associate at CADENA COMERCIAL OxOxSales Associate at CADENA COMERCIAL OxOx
Noel Del Pozo RicardoNoel Del Pozo Ricardo
Cajero Dependiente at Cadena de Tiendas CaracolCajero Dependiente at Cadena de Tiendas Caracol