Power Point
Emilio Hernández Aguilar
Student
Guanajuato City, Guanajuato
Summary
Adept at driving growth and enhancing customer satisfaction at Cadena Comercial OXXO, I excelled in customer service management and innovative store merchandising. Leveraging problem-solving skills and a positive attitude, I significantly improved sales and customer relations, showcasing a proven ability to multitask and develop teams effectively. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Cadena Comercial OXXO
03.2020 - 07.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
Industrial Engineering - Logistics
Tecnológico Nacional De México En Celaya
Celaya, Guanajuato 05.2001 -
Skills
Customer Service Management
Shift Scheduling
Problem-Solving
Friendly and Positive
Multitasking Abilities
Store Merchandising
Team Development
Accomplishments
President of the Industrial Engineering Student Association
Software
Excel
Java
Languages
English
Upper intermediate (B2)
Certification
Training - Programming technician
Timeline
Training - Programming technician
08-2020
Store Manager
Cadena Comercial OXXO
03.2020 - 07.2024
Industrial Engineering - Logistics
Tecnológico Nacional De México En Celaya
05.2001 -
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