Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emilio Muzquiz

WEST LAFAYETTE

Summary

Driven professional with a background at PackPro, adept in production support and enhancing customer satisfaction. Excelled in streamlining processes and fostering client loyalty through exceptional verbal communication. Achieved significant quality improvements, demonstrating a strong blend of problem-solving abilities and proficiency in software. Dependable Production Assistant with successful track record handling multiple responsibilities. Hardworking professional eager to pitch in and help, including escorting actors to trailers, building sets and photographing locations. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages production expertise to manage job functions. Excellent communicator with focus on results. Smart professional with a journalism background and to make seamless transitions even during stressful situations. Highly driven Announcer promoting the capability to be flexible at all times while staying organized and being creative in the handling of various types of stories.

Overview

1
1
year of post-secondary education
1
1
Language

Work History

Production Assistant

PackPro
05.2024 - Current
  • Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
  • Maintained safe and clean work environment, contributing to overall team productivity.
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Reduced production errors through close attention to detail and thorough quality control checks.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Managed resources effectively to minimize waste while maintaining product quality standards.
  • In charge of 20 people

Call Center Representative

PackPro
05.2024 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Effectively communicated complex information in digestible format for callers of varying levels of technical understanding.
  • Received 5-10 calls daily about production problems and team management.

Education

Bachelor of Science - Engineering

Purdue University
West Lafayette, Indiana
08.2023 - Current

Skills

  • Production Support

  • Proficient in C-Programming

  • Verbal and written communication

  • Shipment Coordination

  • Inventory Monitoring

  • Process Improvement

  • Production background

  • Production Workflow

  • Pre-Production Planning

  • Telephone Etiquette

  • Problem-Solving

  • Customer Engagement

Timeline

Production Assistant

PackPro
05.2024 - Current

Call Center Representative

PackPro
05.2024 - Current

Bachelor of Science - Engineering

Purdue University
08.2023 - Current
Emilio Muzquiz