Emilio Torres Gasca
Summary
Able to manage projects, guide colleagues, and solve specific area problems. Specialist with a strong attention to detail, providing support to company teams to ensure the achievement of set objectives.
With a diplomatic, meticulous, and effective profile, possessing high-level administrative skills and extensive experience.
Capable of exceeding set goals and meeting the demands of clients and the work team with a dynamic and decisive character. Experienced in document management and skilled in handling administrative tasks effectively and proactively.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Renewals Specialist
Hellolanding
03.2024 - 07.2024
- Development of specialized strategies for continuous improvement of productivity and results.
- In-depth market and context research to find solutions and make decisions
- Take ownership of renewing leases for Landing homes from initiation to completion.
- Collaborate with cross-functional teams to ensure timely and cost-effective fulfillment of Landing member needs.
- Cultivate relationships and maintain communication with property partners to facilitate the company's growth
- Identify and implement opportunities for process improvement within the team.
- Utilize internal and third-party tools to guarantee accuracy in Landing's database.
Home ops Specialist
Hellolanding
11.2022 - 02.2024
- Coordinate the installation of utilities (P/W/G/ Internet)
- Resolve and report any maintenance issues with our units
- Coordinate cleaning and handful jobs with our hosts all across the USA to make sure the unit is ready for our members
- Audit expenses all across the whole department
- Manage workflow across all departments to ensure our homes are ready
- Prepare detailed statements to charge our members for all the damages they caused to our units.
Claims Specialist
Allianz
02.2022 - 10.2022
- Coordination of communication between insurers, adjusters, and clients.
- Telephone support for policyholders, intermediaries, branches, and healthcare professionals.
- Advising clients on the most suitable insurance policies for their profile.
- Monitoring open files to check their status. Evaluation of coverage for damages and losses for each policy.
- Collection of data and documentation of evidence.
Bilingual phone agent
Teleperformance
03.2021 - 09.2021
- Member support
- Technical Support
- Explanation of the company's products and services and available promotions.
- Registration, verification, and updating of customer data, maintaining confidentiality.
Education
Degree in International Relations -
Universidad Del Valle De México
08.2021 -
Skills
Oral and written communication
Meticulous and analytical profile
Critical and analytical approach
Project development
Responsibility and commitment
Effective and decisive profile
Results-oriented
Process analysis
Proactivity and dynamism
Teamwork
Certification
Mayahii Certificate in Macroeconomics
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Renewals Specialist
Hellolanding
03.2024 - 07.2024
Home ops Specialist
Hellolanding
11.2022 - 02.2024
Claims Specialist
Allianz
02.2022 - 10.2022
Degree in International Relations -
Universidad Del Valle De México
08.2021 -
Bilingual phone agent
Teleperformance
03.2021 - 09.2021
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