Summary
Overview
Work History
Education
Skills
Activities
Playing the guitar, the piano. Do gym, go for a run.Hang-out with friends & attent to church.
Timeline
Generic
EMILIO VILLANUEVA FLORES

EMILIO VILLANUEVA FLORES

International Business
Cancún

Summary

Experienced in international business strategies and market analysis, driving successful global initiatives through cross-functional collaboration and strategic planning. Strong understanding of market entry strategies and client relationship management. Clinical nutrition professional with a proven track record of designing and implementing effective nutrition programs, known for strong team collaboration and achieving results in dynamic healthcare settings. Proficient in nutritional assessment and patient education, adaptable to changing patient needs. Customer Assistant with over 5 years of experience applying exceptional customer service, conflict mediation, and communication skills to address diverse needs.

Overview

2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Wheel Mechanic

Costco
10.2024 - 12.2024
  • Meticulously inspected repaired wheels before returning them to customers, ensuring that all work met company standards for quality assurance.
  • Increased workshop productivity by maintaining a clean and organized work environment.
  • Performed suspension repairs to ensure optimal vehicle handling and ride comfort.
  • Conducted pressure tests, identifying potential leaks or weak points in tire construction.

Outbound Sales

Nova Strong. Price Travel
05.2024 - 08.2024
  • I communicated with potential clients to finish acquiring the desired trip.
  • Performed outbound sales and follow-up calling activities.
  • Increased sales leads by developing and executing effective outbound sales strategies.
  • Handled over 30 outbound sales calls per day to connect with cold and warm leads and promote travel offers.

Welcome Call Agent

Legendary Vacation Club
10.2022 - 04.2024
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.

Education

BBA - International Business

Universidad Del Caribe
Cancún, Quintana Roo, Mexico
05.2018 - 08.2022

Bachelor of Clinical Nutrition - Clinical Nutrition

Universidad TecMilenio
Cancún, Quintana Roo, Mexico
05.2024 - Current

Skills

Supplier communication

Activities

  • Attends church on Sundays
  • Goes to college during the week
  • Engages in self-care and exercise, including gym and running
  • Spends time reading and studying medicine and nutrition
  • Learning languages, specifically French
  • Meets with friends on some weekdays
  • Plays the piano and guitar

Playing the guitar, the piano. Do gym, go for a run.Hang-out with friends & attent to church.

I see myself within 10 years getting married, with three kids. Having a master in Gestational Nutrition (for pregnant women) and a master in marketing and e-commerce. I´ve got plans to be successful in life and I want to go for it. I go to church on sundays since I serve at my local church.

Timeline

Wheel Mechanic

Costco
10.2024 - 12.2024

Bachelor of Clinical Nutrition - Clinical Nutrition

Universidad TecMilenio
05.2024 - Current

Outbound Sales

Nova Strong. Price Travel
05.2024 - 08.2024

Welcome Call Agent

Legendary Vacation Club
10.2022 - 04.2024

BBA - International Business

Universidad Del Caribe
05.2018 - 08.2022
EMILIO VILLANUEVA FLORESInternational Business