Summary
Overview
Work History
Education
Skills
Websites
Software
Timeline
Generic

Emilio Zepeda Murillo

Logistics Support Specialist
Zapopan,Jalisco

Summary

Dynamic Account Executive with a proven track record at Rapido Solutions Group, excelling in client relationship building and data analysis. Enhanced customer satisfaction through effective communication and consultative sales techniques, while training junior team members to foster a culture of continuous improvement. Strong expertise in account management and contract negotiation.


Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.

Overview

5
5
years of professional experience
10
10
years of post-secondary education
1
1
Language

Work History

Account Executive

Rapido Solutions Group
Zapopan
06.2024 - Current
  • Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Consistently exceeded recruitment targets, achieving 200% of the required goal over multiple periods.
  • Maintained a 100% driver closing rate, effectively converting all qualified leads into active drivers.

Airport Operations Agent

Delta Air Lines, Inc
Baja California Sur
04.2020 - 12.2020
  • Coordinated and executed boarding procedures, ensuring timely and efficient passenger flow in compliance with airline policies.
  • Verified and processed international travel documentation, including passports, visas, and other regulatory forms, in alignment with TSA and international aviation standards.
  • Collaborated with flight crews, ground operations, and gate personnel to ensure smooth aircraft turnaround and on-time departures.
  • Managed real-time communication with operations control and ramp teams to address gate changes, delays, and last-minute flight adjustments.
  • Delivered high-quality customer service to passengers, addressing inquiries and resolving issues quickly and professionally at the gate.
  • Maintained strict adherence to safety protocols, FAA regulations, and airline-specific procedures during all phases of the boarding process.
  • Supported irregular operations by assisting in flight rebooking, rerouting, and passenger accommodations when necessary.

Education

Bachelor of Science - Economics

Universidad De Guadalajara
Zapopan, Jalisco, Mexico
05.2019 - 12.2024

High School Diploma -

Colegio De Bachilleres
Carretera Traspenisular S/N, El Rosarito, 23400
08.2015 - 05.2019

High School Diploma -

Brian High School
1000 W Fountain Grove Dr, Bryan, OH 43506, USA
06.2017 - 05.2018

Skills

Account management

Systems and software expertise

Data analysis

Written and verbal communication

Client relationship building

Customer relationship management

Strong relationships

Contract negotiation

Account servicing

Customer service

Financial reporting

Account management

Software

Salesforce

Microsoft Office

Python 39

RStudio 431

Timeline

Account Executive

Rapido Solutions Group
06.2024 - Current

Airport Operations Agent

Delta Air Lines, Inc
04.2020 - 12.2020

Bachelor of Science - Economics

Universidad De Guadalajara
05.2019 - 12.2024

High School Diploma -

Brian High School
06.2017 - 05.2018

High School Diploma -

Colegio De Bachilleres
08.2015 - 05.2019

Similar Profiles

CREATE PROFILE
Emilio Zepeda MurilloLogistics Support Specialist