Emilio Gaston Iglesias Orozco
Remote Business Technical Support
Guadalajara, Jalisco,JAL
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in remote support and customer service. Expert in telecommunications, adept at enhancing client experiences and resolving complex technical issues. Demonstrated leadership in training and supervising teams. Skilled in active listening and effective communication.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Business Technical Support Agent
Teleperformance
12.2023 - Current
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved complex technical issues for better client experience and smoother operations.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
- Supported new team members during their onboarding process, sharing best practices and tools for success in the role.
Head Waiter
Taquearte
10.2022 - 08.2023
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Universidad America Latina
Guadalajara, Jalisco, Mexico 09.2022 - 11.2023
Skills
Remote support
User support
Technical documents comprehension
Verbal and written communication
Active listening
Complaint resolution
Customer service
Telecommunications
Remote support
Timeline
Business Technical Support Agent
Teleperformance
12.2023 - Current
Head Waiter
Taquearte
10.2022 - 08.2023
High School Diploma -
Universidad America Latina
09.2022 - 11.2023
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