EMILY MOLINA
SCHEDULER
Monterrey, Nuevo León
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
SCHEDULER
GIS Communications
08.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Invoice Clerk
Constructions & More
07.2022 - 05.2024
- Researched and resolved invoice discrepancies and payment issues in a timely manner
- Identified and resolved invoice and payment discrepancies to ensure timely payment of suppliers
- Collaborated with other departments to resolve discrepancies between invoice and receiving documents
- Developed an automated invoice generation system that reduced processing time by X%
Estimator
Texas Patios & Concrete
TEXAS
3 2021 - 3 2022
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
Education
Highschool -
Universidad Valle Continental
01.2020 - 01.2022
Skills
Fast Learner
Customer Service
Effective Time Management
Adaptability
Ability to Work Under Pressure
Ability to Work in a Team
Computer Skills
Communication Skills
Document management
Schedule coordination
Timeline
SCHEDULER
GIS Communications
08.2024 - Current
Invoice Clerk
Constructions & More
07.2022 - 05.2024
Highschool -
Universidad Valle Continental
01.2020 - 01.2022
Estimator
Texas Patios & Concrete
3 2021 - 3 2022
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