Emma Steed

• Managing a full portfolio of workers compensation claims with a focus on physical and psychological based injuries.

• Building and maintaining relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to support the injured worker through their recovery and return to gainful employment.

• Ensuring active and timely strategies are implemented to improve recovery and return to work outcomes.

• Developing effective working relations and cooperate with internal stakeholders throughout the entire case management process.

• Assisting the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.

• Pro-actively proceeding with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs

• Conducted comprehensive assessments for developing tailored intervention strategies.
• Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
• Maintained accurate records and documentation, ensuring compliance with regulatory requirements and legislation
• Supported colleagues through mentoring and sharing best practices, promoting a culture of continuous learning within the team.
• Training and coaching new team members
• Served as the primary point of contact during the team leader's absence, ensuring smooth team operation and providing support where required
• Responded to and resolved complaints promptly, ensuring customer satisfaction and adherence to company policies
• Managed team payments within strict deadlines, maintaining accuracy and compliance with financial procedures

• Company Overview: Family Business
• Handled all general office duties: filing, invoicing, reception, phone, data entry
• Managed payroll duties for all employees
• Planned and orchestrated a new part list to send out to customers generating new revenue for business
• Reorganized stock, shelf packing and stocktaking
• Pick-up and delivery of fragile parts
• Performed off-site service and installation works
• Microsoft Office, MYOB AccountRight and ServiceM8
• Family Business

• Packing of online orders (perishable and non-perishable food Items)
• Quick learner and trusted in all three areas of the warehouse
• Working in a fast-paced environment due to an influx of orders during COVID-19 pandemic
• Utilizing computer system to keep track of orders
• Working with high tech Zebra system to pack and stack perishable fruits

• Processing POS transactions including cash, credit purchases or refunds
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Developed rapport with customers, fostering welcoming store atmosphere.
• Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
• Managed cash register, ensuring accurate transactions and safeguarding against losses.
• Managed efficient cash register operations. Start of day counting in and end of day register balancing
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Used in-store system to locate inventory and place special orders for customers.
• Unpacking pallets of stock, pricing and arrangement of stock on shelves

• Maintained a clean and organized café environment, adhering to health and safety regulations.
• Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
• Wiped, sanitised and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
• Produced food and drink products adhering to company quality and quantity standards.
• Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
• Supported fellow team members in achieving a smooth workflow during peak hours.
• Contributed to team efficiency by cross-training in various roles such as cashier, cleaner, waitress and food preparer.