EMMA ELENA FLORES MENDEZ
Querétaro City, Querétaro,QUE
Summary
Focused Front Desk Supervisor with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Overview
8
8
years of professional experience
Work History
Administrative Manager
SAQRO
02.2022 - Current
- I carry out paperwork for construction licenses.
- I prepare accounting reports to analyze the status of the company on a monthly, semiannual and annual basis.
- Management of personnel and tasks for the daily improvement of the company.
- Cash management and payments to personnel.
- Recruitment and hiring of personnel.
RESIDENTIAL MANAGER
ADMINPLUS
01.2020 - 02.2022
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
SALES EJECUTIVE
Candlewood Suites Hotel
08.2019 - 12.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Front Desk Supervisor
HS HOTSSON HOTEL
07.2017 - 08.2019
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Front Desk Supervisor
HOMEWOOD SUITES BY HILTON
04.2016 - 06.2017
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- I was internationally nominated as spirit of Homewood Suites and completed my training at Hilton University.
Education
BBA - TURIST ADMINISTRATION
UNIVERSIDAD UCO MONDRAGON
Querétaro City, Querétaro, Mexico07.2015
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Customer Service Management
- Team Collaboration
- Administrative Support
- Event Coordination
- Human Resources
- Office Supervision
- Payroll and budgeting
Additional Information
Within my career at Hilton I had to make the name and process change from Home 2 Suites to Homewood Suites, I obtained several recognitions within the hotel such as employee of the month, of the year, I was nominated for the spirit of Homewood Suites.
Personally, I always give my best and I wear the shirt of the company where I work and I give my best so that the company is well.
Timeline
Administrative Manager
SAQRO
02.2022 - Current
RESIDENTIAL MANAGER
ADMINPLUS
01.2020 - 02.2022
SALES EJECUTIVE
Candlewood Suites Hotel
08.2019 - 12.2019
Front Desk Supervisor
HS HOTSSON HOTEL
07.2017 - 08.2019
Front Desk Supervisor
HOMEWOOD SUITES BY HILTON
04.2016 - 06.2017
BBA - TURIST ADMINISTRATION
UNIVERSIDAD UCO MONDRAGON
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