Emmanuel Alfaro
México
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
6
6
years of professional experience
Work History
Lending Consultant
Westlake Financial
10.2023 - Current
- Developed strong relationships with clients, ensuring repeat business and referrals for new clients.
- Conducted comprehensive financial analyses to determine client eligibility for various loan products.
- Collaborated with underwriters to expedite loan approvals and enhance overall customer satisfaction.
- Provided exceptional customer service by addressing client concerns promptly and professionally throughout entire lending process.
- Evaluated credit risk by thoroughly reviewing applicants'' financial history, employment status, income stability, collateral value, and other relevant factors before making recommendations on loan terms or denial decisions.
- Closing 3 to 5 deals per week for auto loans
- Prospecting 60 to 80 daily leads
- Improved loan processing efficiency by streamlining documentation and application procedures.
- Facilitated successful closings by collaborating with loan processors, underwriters, and settlement agents to resolve any outstanding issues.
Travel Guide
RCI Travel
07.2022 - 10.2023
- Answering 70 to 90 calls and selling 7 to 10 vacations per day
- Offering travel destination options, memberships, and upgrades for travel exchange
- Booking hotels, resorts, car rentals, cruises, and flights for members
- Educate customers on different aspects of their memberships
- Overcome objections, with different sales techniques
- Adding insurance and upgrades to existing travel plans.
- Enhanced customer satisfaction by providing personalized travel recommendations based on client interests and preferences.
- Increased repeat clientele by delivering exceptional customer service and memorable travel experiences.
- Addressed customer concerns promptly, demonstrating strong problem-solving abilities and commitment to client satisfaction.
Customer Service Representative
Z Gallerie
10.2021 - 07.2022
- Understand customer concerns about their orders, providing variety of solutions
- Answering 50 to 80 emails and calls per day, providing follow-ups on presented solutions
- Listen to angry customers to de-escalate situation and convert positive purchase experience
- Searching Inventory for new and old products depending on customer's needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Music Teacher
Centro Universitario de Música Fermatta
09.2018 - 09.2021
- Developed students on their musical skills
- Applied and create study programs for bachelor's degree
- Lectured more than 300 students every semester in small and big classrooms
- Assisted and guided student questions
- Constantly learning to create updates on study plans and lessons.
Education
Music Production and Audio Engineering Bachelor's Degree -
Centro Universitario De Música Fermatta
México, CDMX08.2018
Skills
- Communication skills
- CRM Software
- Problem Resolution
- Customer Relations
- Microsoft Office
- Bilingual
- Lead Generation
- Data Analysis
- Credit Scoring
- Sales Expertise
- Credit Analysis
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Lending Consultant
Westlake Financial
10.2023 - Current
Travel Guide
RCI Travel
07.2022 - 10.2023
Customer Service Representative
Z Gallerie
10.2021 - 07.2022
Music Teacher
Centro Universitario de Música Fermatta
09.2018 - 09.2021
Music Production and Audio Engineering Bachelor's Degree -
Centro Universitario De Música Fermatta
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