Emmanuel García Martínez
Project Manager
Estado De México
Summary
Dynamic Senior Business Analyst and Project Manager with over 8 years of experience delivering innovative IT, finance, and logistics solutions across LATAM, Europe, and Asia. Highly skilled in project management, business analysis, digital transformation, and process improvement, with a strong focus on cloud migration (GCP), EDI order-to-cash integration, electronic invoicing (CFDI) migrations, ITIL-based service management, and AI-driven proof of concepts. Proven success in leading cross-functional, multicultural teams using Agile (SAFe) and PMBOK frameworks to achieve measurable business outcomes. Committed to driving efficiency and enhancing operational performance through strategic initiatives and collaborative leadership.
Overview
6
6
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Incident Manager
Mattel
02.2025 - Current
- Managed and resolved 100% of high-priority IT incidents within SLA, applying ITIL v3 and project management best practices to minimize downtime.
- Developed and implemented 24/7 duty rosters for IT operations and global teams, improving resource utilization and workload balance by 25%.
- Standardized IT service management workflows, enhancing cross-functional communication efficiency by 30%.
- Defined KPIs and tracked performance metrics, reducing average ticket resolution time by 20%.
PMO – Sr. Business Analyst / Project Manager
Mattel
08.2023 - 02.2025
- Delivered 10+ enterprise IT, finance, and logistics projects on-time and within budget, applying Agile (SAFe) and PMBOK methodologies.
- Led cloud migration projects to AWS, Azure, and GCP, improving scalability and reducing costs by 25%.
- Designed and implemented process automation for finance and logistics, increasing operational efficiency by 20%.
- Directed AI-driven POC initiatives across LATAM, Europe, and Asia, reducing marketing campaign execution time by 40%.
IT Analyst
Assa Abloy México
02.2022 - 08.2023
- Standardized billing operations using Agile (Kanban, RACI) frameworks, reducing process deviations by 35%.
- Managed CFDI 4.0 migration across LATAM, achieving 100% compliance with tax authorities.
- Led ERP integrations and server migrations, increasing system uptime to 99.9%.
- Defined and monitored SLAs and KPIs for incident management, improving service delivery performance by 25%.
Solutions Engineer
Quala México
04.2019 - 08.2021
- Managed electronic invoicing services and EDI integrations with retail clients, ensuring zero downtime.
- Developed ERP solutions in .NET, SQL, and Progress to automate reporting, reducing manual workload by 40%.
- Delivered regional tax compliance projects, avoiding penalties and ensuring operational continuity.
Education
B.S. - Information Technology
Universidad del Valle de México
Skills
Project coordination
Stakeholder needs assessment
Operational efficiency enhancement
Order-to-cash process optimization
Data-driven KPI evaluation
Stakeholder relationship management
Cross-team coordination
Data-Driven Decision Making
Risk assessment
Organizational change management
Certification
SAFe Fundamentals
Timeline
Incident Manager
Mattel
02.2025 - Current
PMO – Sr. Business Analyst / Project Manager
Mattel
08.2023 - 02.2025
IT Analyst
Assa Abloy México
02.2022 - 08.2023
Solutions Engineer
Quala México
04.2019 - 08.2021
B.S. - Information Technology
Universidad del Valle de México
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