Emmanuel Gerardo Lujan
Customer Service / Sales
Playa Del Carmen,ROO
Overview
6
6
years of professional experience
Work History
Sales Agent
Royal Elite Vocational Club @ Sandos Hotels
02.2023 - 08.2025
- Liner and Front to back
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of viewing of the service and purchasing.
Appointment Coordinator
Summit Realty
10.2022 - 01.2023
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
- Assessed customer needs and responded to customer emails and calls.
- Managed high call volume while maintaining professionalism and accuracy in appointment bookings.
Concierge Agent
J.D. Power and Associate's
01.2021 - 09.2022
- Assisted guests with reservations, ensuring a seamless booking experience to test drive there soon to be luxury vehicle.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Addressed customer inquiries with timely and professional responses via phone, and email.
Receptionist / Marketing / Sales
Escapology Escape Rooms @ Hard Rock River Maya
12.2019 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
No Degree -
IENH-Instituto Educativo Niños Héroes A.C.
Chihuahua, Chih. 05.2001 -
High School Diploma -
Lloyd High School
Lawndale, CA 90260, Estados Unido 05.2001 -
Skills
Paperwork Processing
Timeline
Sales Agent
Royal Elite Vocational Club @ Sandos Hotels
02.2023 - 08.2025
Appointment Coordinator
Summit Realty
10.2022 - 01.2023
Concierge Agent
J.D. Power and Associate's
01.2021 - 09.2022
Receptionist / Marketing / Sales
Escapology Escape Rooms @ Hard Rock River Maya
12.2019 - 12.2020
No Degree -
IENH-Instituto Educativo Niños Héroes A.C.
05.2001 -
High School Diploma -
Lloyd High School
05.2001 -
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