Emmanuel Hernandez Corona
Playa Del Carmen
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperfomance
07.2023 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Dedicated People
01.2023 - 06.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Tourist Guide
Alltournative
05.2022 - 01.2023
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Checked tour vehicles for cleanliness, safety and functionality.
- Guided groups of up to 15 people on scheduled tours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Tech Support
Sutherland
08.2020 - 03.2022
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Martin High School
Laredo Texas 07.2005
Skills
- Money handling abilities
- De-Escalation Techniques
- Relationship Building
- Building rapport
- Sales closing
- English Fluency
- Product Promotion
- Customer Retention Strategies
- Product Sales
- Conflict Resolution
- Understanding Customer Needs
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Teleperfomance
07.2023 - Current
Customer Service Representative
Dedicated People
01.2023 - 06.2023
Tourist Guide
Alltournative
05.2022 - 01.2023
Tech Support
Sutherland
08.2020 - 03.2022
High School Diploma -
Martin High School
Similar Profiles
Mascot Damilare OladeleMascot Damilare Oladele
Customer Service Advisor at TeleperfomanceCustomer Service Advisor at Teleperfomance
Enes ÇiftçiEnes Çiftçi
Customer Service Representative at TeleperfomanceCustomer Service Representative at Teleperfomance
IRA THAKURIRA THAKUR
Senior Business Analyst In Youtube Partner Program at TeleperfomanceSenior Business Analyst In Youtube Partner Program at Teleperfomance