Emmanuel LOZANO
Guadalajara
Summary
Determined to overcome challenges and enhance my skills, I strive to excel in everything I do and am ready to begin.
Overview
6
6
years of professional experience
5
5
Languages
Work History
BPO Claims Team Lead
TaskUs
01.2024 - 10.2024
- Ensured compliance with industry regulations and company standards by conducting regular audits of team''s work output.
- Assisted upper management in developing strategic plans for future growth within our BPO division.
- Negotiated favorable terms with external vendors/providers that contributed to cost savings without compromising service quality or delivery.
Marketing Director
COLATERAL Digital Advanced Marketing
Guadalajara Jalisco
07.2021 - 01.2023
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Created content and promotional materials to drive engagement and conversions.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
Call Center Team Lead
IntouchCX Mexico
Guadalajara Jalisco
04.2020 - 12.2020
- Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
Digital Content Creator
Pharmacy of Fatima
Zacatecas
01.2019 - 03.2020
- Developed visually appealing graphics for social media, resulting in higher engagement rates.
- Enhanced brand visibility by creating engaging digital content across various platforms.
- Produced high-quality video content that effectively communicated brand messaging and increased viewership.
Education
Bachelor of Science - Engineering in Software Development
Virtual University of The State of Guanajuato
Guanajuato City, Guanajuato, Mexico 07.2024 - Current
High School Diploma -
Rousier College
Mexico City, Mexico 10.2024 - 02.2022
Skills
Branding
Content creation
Quality controls
Adobe creative suite
Project management experience
News writing
Creative writing
Timeline
High School Diploma -
Rousier College
10.2024 - 02.2022
Bachelor of Science - Engineering in Software Development
Virtual University of The State of Guanajuato
07.2024 - Current
BPO Claims Team Lead
TaskUs
01.2024 - 10.2024
Marketing Director
COLATERAL Digital Advanced Marketing
07.2021 - 01.2023
Call Center Team Lead
IntouchCX Mexico
04.2020 - 12.2020
Digital Content Creator
Pharmacy of Fatima
01.2019 - 03.2020
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