Summary
Overview
Work History
Education
Skills
Timeline
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Emmanuel LOZANO

Guadalajara

Summary

Determined to overcome challenges and enhance my skills, I strive to excel in everything I do and am ready to begin.

Overview

6
6
years of professional experience
5
5
Languages

Work History

BPO Claims Team Lead

TaskUs
01.2024 - 10.2024
  • Ensured compliance with industry regulations and company standards by conducting regular audits of team''s work output.
  • Assisted upper management in developing strategic plans for future growth within our BPO division.
  • Negotiated favorable terms with external vendors/providers that contributed to cost savings without compromising service quality or delivery.

Marketing Director

COLATERAL Digital Advanced Marketing
Guadalajara Jalisco
07.2021 - 01.2023
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
  • Created content and promotional materials to drive engagement and conversions.
  • Boosted brand awareness by developing and implementing strategic marketing campaigns.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.

Call Center Team Lead

IntouchCX Mexico
Guadalajara Jalisco
04.2020 - 12.2020
  • Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
  • Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
  • Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.

Digital Content Creator

Pharmacy of Fatima
Zacatecas
01.2019 - 03.2020
  • Developed visually appealing graphics for social media, resulting in higher engagement rates.
  • Enhanced brand visibility by creating engaging digital content across various platforms.
  • Produced high-quality video content that effectively communicated brand messaging and increased viewership.

Education

Bachelor of Science - Engineering in Software Development

Virtual University of The State of Guanajuato
Guanajuato City, Guanajuato, Mexico
07.2024 - Current

High School Diploma -

Rousier College
Mexico City, Mexico
10.2024 - 02.2022

Skills

Branding

Content creation

Quality controls

Adobe creative suite

Project management experience

News writing

Creative writing

Timeline

High School Diploma -

Rousier College
10.2024 - 02.2022

Bachelor of Science - Engineering in Software Development

Virtual University of The State of Guanajuato
07.2024 - Current

BPO Claims Team Lead

TaskUs
01.2024 - 10.2024

Marketing Director

COLATERAL Digital Advanced Marketing
07.2021 - 01.2023

Call Center Team Lead

IntouchCX Mexico
04.2020 - 12.2020

Digital Content Creator

Pharmacy of Fatima
01.2019 - 03.2020

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Emmanuel LOZANO