Emmanuel Morales Rojas

• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Prepare comprehensive dashboards related to headcount and organizational structure, executive presentations, outcomes and recommendations for senior management and stakeholders.
• Planning, execution and management of effective internal communication campaigns towards Mexico and LAM related to employee benefits and services
• Communicated clearly with employees, business partners, stakeholders and heads to established business goals.
• Coordinate town halls and leaders sessions of HR to HSBC Mexico

Achievements:
Projects to handling accounting staff cost .

Create KPI's for core processes.

Global Future Skills project for HSBC Mexico and LAM
Global internal web page of internal communication for HSBC Mexico and LAM

• Attending global committees, supporting strategic initiatives.
• Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
• Budget management of Collections structure and span of control changes.
• Coordinate hiring process to call center with Human Resources.
• Attending queries with internal and external customer. (Benefits, facilities or processes).
• Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.

Achievements:

Accomplishment AOP targets getting $3.4 USD m in Savings.

• Incentive calculus to call center, field collectors and sending payments to payroll.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
• Enhanced team collaboration by providing clear communication of complex findings through documentation, mapping processes, visualizations and reports.

Achievements:

Project G9 MI (KPIs) to improve the recovery efficiency to 100%

• Receipt of invoices to law firms for payment of recovered cases from assigned portfolio.
• Analysis of legal stages to pay fees
• Payment clarifications for legal firms

Achievements:

Reduction of 90% of rejected invoices with proper training to lawyers firm

• Improved customer satisfaction by effectively negotiating payment plans tailored to individual financial situations.
• Reduced delinquency rates through proactive communication and follow-up with debtors.
• Increased recovery rates by conducting thorough account research and identifying potential sources of repayment.

Achievements:
93% recovery efficiency targets