Microsoft Word
Emmanuel Emilio Trujillo Wong
Donor Services Agent
Hermosillo
Summary
Dynamic Donor Service Specialist at ListenTrust Mexico with a proven track record in donor engagement and retention. Skilled in developing tailored communication materials and enhancing donor satisfaction through exceptional service. Adept at problem-solving and fostering teamwork, I successfully built trust with first-time donors, ensuring transparency in donation processes.
Experienced with donor engagement and retention strategies. Utilizes effective communication and problem-solving skills to resolve donor inquiries quickly. Knowledge of managing donor databases and coordinating successful fundraising initiatives.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Donor Service Specialist
ListenTrust Mexico
09.2024 - Current
- Developed tailored communication materials to keep donors informed about the impact of their contributions.
- Maintained detailed records of all interactions with donors, ensuring seamless continuity between team members involved in relationship management tasks.
- Supported team members in achieving collective targets by sharing best practices and offering assistance when needed.
- Enhanced donor satisfaction by providing exceptional customer service and addressing their inquiries.
- Succeeded at building trust among first-time donors by providing transparent information about donation allocation processes.
Sales Agent
ResultsCX Mexico
01.2023 - 07.2024
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Administrative Assistant
Megacable
04.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Team Leader
ISA International
09.2021 - 10.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
No Degree - Chemistry
COBACH Reforma
Hermosillo, Sonora, Mexico 05.2001 -
Skills
Confidentiality practices
Legal compliance
Nonprofit management
Gift processing
donor engagement
Donor recognition
Direct mail appeals
Tax receipting
Donor retention
Teamwork
Problem-solving
Problem-solving abilities
Software
Microsoft Excel
Microsoft PowerPoint
Timeline
Donor Service Specialist
ListenTrust Mexico
09.2024 - Current
Administrative Assistant
Megacable
04.2023 - 12.2023
Sales Agent
ResultsCX Mexico
01.2023 - 07.2024
Team Leader
ISA International
09.2021 - 10.2022
No Degree - Chemistry
COBACH Reforma
05.2001 -