Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Enedelia Cerda Barrios

Customer Service Representative
Monterrey
Enedelia  Cerda Barrios

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Conduent. Excelled in resolving complaints with empathy and strategic sales knowledge, achieving top performance metrics. Skilled in creative problem solving and administrative support, consistently exceeding service standards through effective communication and empathy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
years of professional experience
29
Certificates

Work History

Conduent
Monterrey, Nuevo Leon

Customer Service Representative
05.2024 - Current

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to needs or wants.
  • Answered customer telephone calls to minimize on-hold wait times.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Sutherland
Monterrey, Nuevo León

Customer Service Representative
02.2023 - 04.2024

Job overview

  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Strengthened communication skills through regular interactions with others.

Contact Point 360
Monterrey, Nuevo Leon

Customer Service Representative
03.2022 - 08.2022

Job overview

  • Strengthened communication skills through regular interactions with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Centros de México
Monterrey, Nuevo Leon

Customer Service Representative
01.2020 - 12.2021

Job overview

  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Universidad Autónoma De Nuevo León
High School

General Studies
01.2008

Skills

Creative problem solving

Languages

English
Advanced (C1)

Certification

Community Instructor

Timeline

Customer Service Representative

Conduent
05.2024 - Current

Providing On Site Customer Service

04-2024

Customer Service Interpreting Customer Service Priorities

04-2024

Dealing With Customer Service Incidents and Complaints

04-2024

Providing Telephone Customer Service

04-2024

Polishing Your Skills for an Excellent Customer Service

04-2024

Designing a Customer Service Strategy

04-2024

Controlling Conflict Stress and Time in Customer Service

04-2024

Rapport Building in Customer Service

04-2024

Using Strategic Thinking to Consider the Big Picture

04-2024

Unleashing Personal and Team Creativity

04-2024

Making An Impact With No Verbal Communication

03-2024

Preparing And Implementing A Business Plan

03-2024

Generative AI and its Impact In Every Day Business

03-2024

Using Strategic Thinking as a Manager

03-2024

Expert Insights On Strategic Thinking

03-2024

Thinking Strategically as a Manager

03-2024

Writing and Preparing an Effective Speech

03-2024

Expanding Your Communication Skill Set

03-2024

Become a Great Listener

03-2024

Customer Service Engaging Wit Customers

03-2024

Customer Service Discovering Costumers Needs

03-2024

Customer Service Adapting to Your Customer Service Representative Cues

03-2024

Turning Objection Into An Opportunity During a Sells Call

02-2024

Customer Service Representative

Sutherland
02.2023 - 04.2024

Customer Service Representative

Contact Point 360
03.2022 - 08.2022

Customer Service Representative

Centros de México
01.2020 - 12.2021

Enterprises Mindfulness

09-2017

Reinforcement Of Deposit Verification

01-2011

Security Process Policies and Procedures

04-2010

Ticket Selection

04-2010

Branch Certification

07-2009

Community Instructor

01-2004

Universidad Autónoma De Nuevo León

General Studies
Enedelia Cerda BarriosCustomer Service Representative