Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Conduent. Excelled in resolving complaints with empathy and strategic sales knowledge, achieving top performance metrics. Skilled in creative problem solving and administrative support, consistently exceeding service standards through effective communication and empathy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Creative problem solving
Community Instructor
Providing On Site Customer Service
Customer Service Interpreting Customer Service Priorities
Dealing With Customer Service Incidents and Complaints
Providing Telephone Customer Service
Polishing Your Skills for an Excellent Customer Service
Designing a Customer Service Strategy
Controlling Conflict Stress and Time in Customer Service
Rapport Building in Customer Service
Using Strategic Thinking to Consider the Big Picture
Unleashing Personal and Team Creativity
Making An Impact With No Verbal Communication
Preparing And Implementing A Business Plan
Generative AI and its Impact In Every Day Business
Using Strategic Thinking as a Manager
Expert Insights On Strategic Thinking
Thinking Strategically as a Manager
Writing and Preparing an Effective Speech
Expanding Your Communication Skill Set
Become a Great Listener
Customer Service Engaging Wit Customers
Customer Service Discovering Costumers Needs
Customer Service Adapting to Your Customer Service Representative Cues
Turning Objection Into An Opportunity During a Sells Call
Enterprises Mindfulness
Reinforcement Of Deposit Verification
Security Process Policies and Procedures
Ticket Selection
Branch Certification
Community Instructor