Enoc Lehi Lucio Zapata
Tlalnepantla,México
Summary
Tech Support Analyst
• Systems Engineering graduate with 2+ years' experience in functional and technical support for ERP's on live calls.
• Bilingual, with advanced English certificates. Proficient in German and Japanese
• Experience with Linux, Windows and Mac-OS systems.
• Programming Knowledge in C#, Java, JavaScript and Visual Basic. Handling of SQL
databases (SQL Server, MySQL, etc).
• Usage of AWS
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
ERP Technical Support Analyst
Infor
CDMX
2024.06 - Current
• Configuration and Support for On-Prem Linux environments (Redhat, CentOS, etc)
• Troubleshooting of ERP functions and related Infor Cloud Systems (CSD - SX.e).
• Usage of SQL Databases.
• Worked with RF emulators for Warehouse Logistics.
• Configured integrations like Avatax or Cenpos using API's .
MS Teams Porting Analyst
Microsoft
CDMX
2023.01 - 2023.05
• Responsible for porting Microsoft's new customers' VoIP directories into the MS Teams ecosystem.
• Created porting requests with Canadian and American telecom carriers.
• Configured CNAM and Caller ID for customers.
• Ensured proper integration with VoIP and Landlines.
Technical Support Engineer
CUDEC
Tlalnepantla
2021.10 - 2022.05
- In charge of responding to support tickets and queries for an online platform and computer equipment.
- Creation of users for Active Directory.
- Corrective and preventive maintenance of computer equipment.
- Network equipment initial setup.
Education
Certificate of Higher Education - Systems Engineering
Systems Engineering
Tlalnepantla de Baz 2019.09 - 2022.09
Bachelor of Business Administration - Specialization in Web Project Development
CUDEC
Tlalnepantla de Baz 2022.09 - 2023.09
Skills
- Ability to Multitask
- Fast Learner
- Communication Skills
- Technical Support
- SQL Databases
- Customer Service
- Computer Architecture
- Linux
- C Sharp (Programming Language)
- Java (Programming Language)
- Database Administration
Languages
English
Proficient (C2)
German
Elementary
Japanese
Elementary
Spanish
Proficient (C2)
References
References available upon request.
Timeline
ERP Technical Support Analyst
Infor
2024.06 - Current
MS Teams Porting Analyst
Microsoft
2023.01 - 2023.05
Bachelor of Business Administration - Specialization in Web Project Development
CUDEC
2022.09 - 2023.09
Technical Support Engineer
CUDEC
2021.10 - 2022.05
Certificate of Higher Education - Systems Engineering
Systems Engineering
2019.09 - 2022.09