Enrieque Alfredo Reyes Torres
Bachelor Of Computer Science
Heroica Matamoros,TAM
Summary
Dedicated IT consulting professional well-versed in developing creative solutions for diverse business problems and objectives. Tactical and decisive leader with self-directed and analytical mindset. Known for quickly and effectively defining IT operational obstacles and designing cost-effective solutions.
Overview
14
14
years of professional experience
Work History
Information Technology Coordinator
HESSEN LOGISTICS INTERNATIONAL
07.2022 - Current
- Supported organizational growth by scaling IT infrastructure in accordance with expanding needs and resources.
- Implemented innovative solutions to improve overall productivity, leading to increased company revenue.
- Established disaster recovery plans to minimize the impact of unexpected events on critical systems and data integrity.
- Spearheaded efforts to automate routine tasks through software implementation, freeing up valuable time for staff members.
- Coordinated IT support team to quickly resolve technical issues, maintaining a high level of user satisfaction.
- Developed customized training programs for staff members, fostering a better understanding of technology tools and resources.
- Conducted comprehensive assessments of existing IT systems, recommending upgrades or replacements as needed.
- Developed strategies for optimizing cloud-based storage solutions, boosting collaboration capabilities among remote teams.
- Improved network efficiency by implementing new software and hardware solutions for the IT infrastructure.
- Collaborated with cross-functional teams on various initiatives to align technology goals with business objectives.
- Optimized system performance with regular maintenance and updates, ensuring minimal downtime for users.
- Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
- Resolved hardware failures by troubleshooting hard drives, diagnosing memory issues and checking power supply.
- Resolved wireless LAN and WAN connectivity issues to alleviate downtime.
Call Center Agent
Teleperformance
06.2021 - 07.2022
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- They were to receive calls from customers, help them find their nearest store, provide them with the information they needed or redirect the call to the pharmacy in case they wanted to schedule an appointment.
Call center agent, "GRUPHUB", receive calls from drivers and provide help with food orders, customer or restaurant addresses.
Information Technology Coordinator
BEJUCOS IMPLEMENTATION SYSTEMS IMPROVEMENT OF RESO
07.2018 - 12.2019
- Replacement of computer equipment, creation of images, installation of software,staff training, VPN's, shared folders, equipment repair, ticket management.
IT Administrator
UANE Universidad
03.2010 - 02.2017
- Administration (9 campuses), network support, installation and loading of computer equipment. Planning, corrective maintenance, virtualization, cloning, helpdesk service, personnel training, server administration and structured cabling.
Net Pbx and IP telephony with physical and virtual servers, assistance and telephone support at the Site (place or campus with problem).
IMSS support for SUA parcels (Unique Self-Determination System)
Education
Computer And Information Sciences
Universidad Americana Del Noreste
Saltillo, Coahuila, Mexico07.2013
Skills
Software Development
Information Security
Mobile Device Management
Disaster Recovery
Virtualization Technologies
Application support
Network Administration
IT risk management
Timeline
Information Technology Coordinator
HESSEN LOGISTICS INTERNATIONAL
07.2022 - Current
Call Center Agent
Teleperformance
06.2021 - 07.2022
Information Technology Coordinator
BEJUCOS IMPLEMENTATION SYSTEMS IMPROVEMENT OF RESO
07.2018 - 12.2019
IT Administrator
UANE Universidad
03.2010 - 02.2017
Computer And Information Sciences
Universidad Americana Del Noreste
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