Enrique Hernández Navarro
Sales Team Manager
Guadalajara
Summary
Ambitious professional with strong experience in sales leadership and team management. Proven record of driving performance through effective coaching, KPI monitoring, and strategic planning. Skilled at building successful sales campaigns, motivating teams, and ensuring operational excellence. Passionate about growth, solutions, and delivering results.
Overview
10
10
years of professional experience
Work History
Sales Team Manager
The Call Gurus
02.2023 - Current
- Lead and manage a sales team to achieve performance goals.
- Monitor daily operations, KPIs, and sales reporting.
- Provide coaching, training, and development to agents.
- Ensure adherence to schedules and operational standards.
- Implement strategies to improve closing rates and customer retention.
Sales Team Manager
Avantive Solutions México
07.2019 - 02.2023
- Managed a team of 15 agents.
- Daily sales reporting and KPI review.
- Coaching and addressing AOOs.
- Set SMART goals for performance growth.
- Managed attendance and schedule adherence.
- Achievements:
- Promoted from Agent to Sr. Agent within 3 months.
- Worked as Real Time Analyst, ensuring dialing efficiency.
- Scaled a pilot campaign from 5 agents to 45 FTEs.
- Delivered success across multiple campaigns, contributing to company growth.
Sales Supervisor
AT&T
03.2017 - 06.2019
- Managed a team of 15 agents.
- Prepared monthly sales reports.
- KPI analysis and performance improvement.
- Coaching and addressing AOOs.
Sales Supervisor
DirectTV
09.2016 - 02.2017
- Managed a team of 12 agents.
- Monthly sales reporting.
- KPI review and coaching.
- Addressed AOOs to improve performance.
Customer Service Representative
DirectTV
03.2016 - 08.2016
- Handled billing inquiries.
- Upselling and bundling products for customers.
Education
Industrial Operations & Process Engineer - Specialized in timing and analyzing risk of operations
Universidad Tecnológica de Jalisco
07.2019
Skills
- Sales:
- Cold sales
- Persuasion
- Closing statements
- 4 Ps Method
- Leadership:
Timeline
Sales Team Manager
The Call Gurus
02.2023 - Current
Sales Team Manager
Avantive Solutions México
07.2019 - 02.2023
Sales Supervisor
AT&T
03.2017 - 06.2019
Sales Supervisor
DirectTV
09.2016 - 02.2017
Customer Service Representative
DirectTV
03.2016 - 08.2016
Industrial Operations & Process Engineer - Specialized in timing and analyzing risk of operations
Universidad Tecnológica de Jalisco
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