Enrique Herrera
Loads To Cover Executive
San Pedro, Nuevo León
Summary
Successful Executive with over three years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Loads to Cover Executive
Millhouse Logistics
San Pedro
04.2025 - Current
- Improved carrier relations by maintaining consistent communication and addressing concerns promptly.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Costumer Service Representative
Millhouse Logistics
03.2022 - 03.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Dispatcher
EMPIRE NATIONAL
San Pedro
08.2021 - 03.2022
- Directed dispatching, routing, and tracking of fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Inbound Costumer Service Agent
SUTHERLAND
San Pedro
01.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Inbound Costumer Service Agent
SITEL
San Pedro
01.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Inbound Costumer Service Agent and Quality Analyst
CMS
San Pedro
01.2019 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Personal Driver
DESARROLLOS ROJAS SA DE CV
San Pedro
05.2017 - 06.2018
- Remained calm under pressure during unexpected challenges such as road closures or vehicle malfunctions, quickly devising alternate solutions to ensure timely arrival at destinations.
Education
INDUSTRIAL ENGIENEER -
TECMILENIO
Monterrey, Nuevo Leon 01.2015 - 01.2017
HIGH SCHOOL -
UDEM USP
San Pedro, Nuevo Leon 01.2011 - 01.2014
Skills
- Finances
- Computer Programs
- Customer relations
- Team player
- Team leadership
- Administrative skills
- Problem resolution
Personal Information
Age: 29
Additional Information
- LIDEA LEADERSHIP CONGRESS, 2012
- CATHOLIC MISSIONARY, 2012, 2013, 2015
Timeline
Loads to Cover Executive
Millhouse Logistics
04.2025 - Current
Costumer Service Representative
Millhouse Logistics
03.2022 - 03.2025
Dispatcher
EMPIRE NATIONAL
08.2021 - 03.2022
Inbound Costumer Service Agent
SUTHERLAND
01.2021 - 08.2021
Inbound Costumer Service Agent
SITEL
01.2020 - 12.2020
Inbound Costumer Service Agent and Quality Analyst
CMS
01.2019 - 12.2019
Personal Driver
DESARROLLOS ROJAS SA DE CV
05.2017 - 06.2018
INDUSTRIAL ENGIENEER -
TECMILENIO
01.2015 - 01.2017
HIGH SCHOOL -
UDEM USP
01.2011 - 01.2014
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