Summary
Overview
Work History
Education
Skills
Accomplishments
Music editor
Timeline
Generic
Enrique Martínez Gamboa

Enrique Martínez Gamboa

Student
Sinaloa, Culiacan,Sinaloa

Summary

I am a student of Communications specialized in digital media and journalism, I am very interested in working under online marketing to test all my knowledge that I have been using in college and other jobs.

I am a very curious person who is looking forward to learn more and more about the business of today and tomorrow (Future is indeed very exciting)

Overview

4
4
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Call Center Agent

Teleperformance
04.2023 - 10.2023
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
  • Retained customers by providing exceptional service, preventing potential cancellations or account closures.
  • Supported colleagues in handling complex cases, fostering collaborative work environment.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Copy and Print Associate

Office max
7 2022 - 03.2023
  • Performed regular maintenance to keep equipment in optimal working condition.
  • Documented finished work to keep supervisors informed of production activities.
  • Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
  • Assisted clients in choosing appropriate printing materials, providing expert guidance on options available.
  • Maintaining a clean workplace contributed to efficient working environment.
  • Reduced customer wait time with effective multitasking and keen attention to detail.

Stocking Associate

Sam's Club
10.2019 - 12.2019
  • Assisted with staff training initiatives, improving overall team performance and productivity in workplace.
  • Designed product displays to attract customers and increase sales.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Education

BBA - Ciencias De La Comunicación

Universidad Autónoma De Occidente (UAdeO), Unidad Culiacán
Culiacán Rosales, SIN
08.2019 - Current

High School Diploma -

Cetis 107
Culiacán Rosales, SIN
08.2014 - 08.2017

Skills

Critical Thinking

Musicologist

Flexible to working hours

Positive

Friendly voice

Video editor

Customer service

Talkative

Teamwork

Critical Thinking

Accomplishments

  • I've mastered english at 14 years old, i was part of PISI, a children educational institution that focus on english and other languages
  • I got a diploma in High school of Computer programming, that was the specialization that i choose to focus on when i was younger
  • I've got 2 singing diplomas and a words & letters diploma for all the work that i did in college with Music Club, there was even one time i became the full representative of that club and hosted some of the presentations in the school theater

Music editor

I am a music collector, not only that, i edit concerts, old music concerts, It's all about the music of the 60s. 70s, 80s, you name it, i know it.

It's kind of like a family hobby because my dad was the one who taught me how to do it, after i became efficient with computers in high school, it became easier to edit stuff, that and also the technology of the future

Timeline

Call Center Agent

Teleperformance
04.2023 - 10.2023

Stocking Associate

Sam's Club
10.2019 - 12.2019

BBA - Ciencias De La Comunicación

Universidad Autónoma De Occidente (UAdeO), Unidad Culiacán
08.2019 - Current

High School Diploma -

Cetis 107
08.2014 - 08.2017

Copy and Print Associate

Office max
7 2022 - 03.2023
Enrique Martínez GamboaStudent