Enrique Monserrat

As a Delivery Lead, I played a crucial role in steering the direction and success of project outcomes across a portfolio of six accounts, overseeing a diverse team of over 86 professionals including Project Managers (PjMs) and Program Managers (PgMs) of varying levels and seniorities. My leadership philosophy centers around a collaborative approach, where I partnered closely with both customers and internal teams at Wizeline to ensure a seamless and transparent communication flow, thereby fostering an environment conducive to operational excellence and outstanding project delivery.

My comprehensive understanding of technology, along with delivery, program, and project management best practices, empowered me to champion operational excellence within project teams. This involved a proactive stance in identifying and mitigating risks, thereby ensuring the Wizeline teams were always in the best position to deliver exceptional results. A significant part of my role involved nurturing customer relationships, with a particular focus on high-level executives and key decision-makers, ensuring their needs and expectations were not just met but exceeded.

In collaboration with account executives, I was instrumental in sustaining and deepening account relationships over the long term, contributing to the overall growth and success of the business. My ability to perceive the interconnected delivery "big picture" enabled me to take strategic actions that kept all programs and projects aligned with their success trajectories.

Among my responsibilities was the analysis and resolution of delivery issues in a timely manner, ensuring the overall delivery process was always aligned with our customers' goals. I supported the solutions architecture and program architect teams in developing and reviewing Statements of Work (SOWs), especially during renewals or expansions within my account portfolio. This ensured that our project scopes, goals, and deliverables were clearly defined and understood by all stakeholders.

By fostering open and effective lines of communication with our customers and internal teams, I ensured that best practices in technology, product management, and project management were not just understood but fully integrated into our project teams' operational frameworks. This proactive approach to risk management and my dedication to continuous improvement not only minimized impediments but also cultivated a learning culture within teams, encouraging them to learn from mistakes and identify opportunities for betterment.

Overall, my tenure as a Delivery Lead was marked by a relentless pursuit of excellence, strategic foresight, and a deep commitment to nurturing meaningful relationships with customers and team members alike. Through a blend of strategic oversight, operational expertise, and a genuine passion for technology and teamwork, I contributed significantly to the sustained success and growth of Wizeline's project delivery capabilities.

As a Program Manager deeply embedded in the technology and digital product development landscape, I have been instrumental in orchestrating the delivery of complex projects within a dynamic value stream. My role is pivotal in bridging the gap between high-level business objectives and technical execution, ensuring that the strategic vision is translated into actionable plans that drive forward the development of cutting-edge digital products.

My responsibilities encompass a broad spectrum of activities essential for the successful delivery of projects. I facilitate the intake and breakdown of large-scale initiatives (epics) into manageable features, coordinating closely across the value stream to scope work comprehensively. This involves identifying and addressing issues, risks, and dependencies early in the lifecycle, ensuring a smooth progression from concept to completion.

I have a unique position at the intersection of business acumen and technical knowledge, allowing me to engage effectively with software engineers and other technical stakeholders. This blend of skills is crucial in driving the work forward, ensuring that the technical aspects of the projects align with the overarching business goals. My passion for delivering exceptional digital product experiences is matched by my eagerness to tackle complex problems through innovative technological solutions.

A cornerstone of my approach is the rigorous tracking and achievement of business objectives, milestones, and outcomes. I have demonstrated project management proficiency, underpinned by a strong understanding of business principles and the capability to lead cross-functional teams towards a common goal. My methodical approach to the software development lifecycle—from requirements gathering through to design implementation and operational excellence—has been instrumental in enhancing product quality and customer satisfaction.

I actively seek to improve the alignment between corporate strategies and execution teams, ensuring that organizational objectives are met with efficiency and effectiveness. Through the analysis of program risks and the facilitation of status meetings and stakeholder reviews, I maintain a constant pulse on project health, enabling proactive decision-making.

My contributions extend beyond the confines of individual projects. I have proposed initiatives aimed at reducing costs, increasing staff satisfaction, and enhancing operational efficiency. Moreover, my active participation in the innovation and technological evolution across teams highlights my commitment to continuous improvement and adaptability in a rapidly changing environment.

Partnering with leaders and key stakeholders, I have been effective in identifying opportunities for growth and prioritization of projects based on strategic importance. My dedication to maintaining best practices in project management—encompassing planning, scheduling, budgeting, and risk management—has not only ensured the successful completion of projects but also fostered a culture of excellence and innovation within the organization.

In summary, my role as a Program Manager is characterized by a proactive and strategic approach to managing complex digital product development projects, with a keen focus on aligning technical solutions with business objectives to deliver outstanding product experiences.

In my role as a Senior Project Manager, I spearheaded initiatives that were deeply rooted in gaining an acute understanding of our customers' needs. This involved engaging in comprehensive customer insight exercises, where my team and I developed innovative product solutions by not just responding to expressed needs but also by identifying latent opportunities that our customers were not immediately aware of. This approach not only set the foundation for more tailored product offerings but also positioned us as strategic partners in our customers' eyes, enabling them to explore new avenues for growth and innovation they hadn't considered before.

I was instrumental in driving our customers' roadmaps to success by leveraging data-driven strategies to navigate through challenges, ensuring on-time product delivery. This entailed a meticulous analysis of project metrics to inform decision-making processes, enabling us to anticipate roadblocks and devise effective mitigation strategies. My commitment to data-driven project management was a key factor in our ability to meet deadlines and exceed customer expectations, even in the face of unforeseen challenges.

Navigating the complex business environment, I fostered strong, collaborative partnerships with multi-disciplinary teams across the organization. By championing a culture of cooperation and mutual respect, I was able to bring together diverse skill sets and perspectives to drive cross-functional business growth. These efforts were crucial in delivering comprehensive solutions that not only met our immediate project goals but also contributed to the broader strategic objectives of our customers and our organization.

Communication was a cornerstone of my project management philosophy. I proactively engaged with both internal and external stakeholders, ensuring everyone was aligned with our project plans and achievements. This included the identification and communication of potential risks, fostering a culture of transparency and partnership that enabled us to swiftly address challenges together. My commitment to open and effective communication ensured that all parties were informed and engaged throughout the project lifecycle.

With an eye towards the future, I established scalable and repeatable processes that not only addressed current project needs but were also designed to facilitate growth and efficiency in future initiatives. This forward-thinking approach allowed us to build a robust framework for project management that could be adapted and improved over time, laying the groundwork for sustained success.

As a leader, I focused on empowering my team, fostering an environment where continuous improvement was not just encouraged but expected. I took great pride in seeing team members develop their skills and capabilities, contributing to a culture of excellence and innovation. Through targeted mentoring and providing opportunities for professional growth, I helped build a high-performing team that was equipped to meet the evolving demands of our projects and customers.

The culmination of these efforts was the successful end-to-end oversight of projects, from ideation through to execution. I maintained a keen focus on aligning customer expectations with project delivery, managing financials effectively, and ensuring high levels of team engagement. Through a combination of strategic insight, effective communication, and strong leadership, I was able to deliver projects that not only met but often exceeded our customers' expectations, driving significant value for our customers and our organization alike.

In my role as a Digital Transformation Program Manager, I was at the forefront of steering pivotal customer engagements and holding the reins of accountability to ensure that the transformational goals of our projects and programs were not only met but exceeded. This role demanded a delicate balance between leadership and partnership, where my primary responsibility was to shepherd project deliveries to fruition while maintaining a steadfast commitment to our customers' transformational outcomes.

I championed the application of a Continuous Excellence culture within our organization. This was not merely a theoretical endeavor; it involved tangible actions to stabilize and optimize processes. My belief in continuous improvement was the driving force behind these efforts, ensuring that our team didn't just deliver projects but also enhanced our operational efficiency over time.

Understanding the dynamic nature of digital transformation, I contributed significantly to the development of new service offerings. These offerings were meticulously designed to not only expedite our delivery capabilities but also to broaden our spectrum of digital platform engineering and development services. This strategic initiative was crucial in keeping us at the cutting edge of technology and service delivery.

Collaboration was a cornerstone of my approach. Working with multi-national teams, I was instrumental in contributing to a wide range of innovative projects. These projects were not just about delivering solutions; they were about delivering the most creative and cutting-edge solutions that positioned our clients for success in a rapidly evolving digital landscape.

My role also encompassed the strategic development and implementation of IT & Industrial Internet of Things (IIoT) strategy, digital transformation frameworks, technology governance structures, and IT Operating models. This strategic facet of my role was about laying the groundwork for sustainable digital transformation, ensuring that our technological efforts were aligned with our broader business objectives.

Communication and collaboration were skills I leveraged daily. I ensured effective liaison between business, technical, and vendor teams. This was critical in driving operational efficiency, safeguarding the business, and mitigating technology-related risks. My ability to translate complex technical challenges and solutions into understandable terms was pivotal in fostering collaboration and ensuring that all stakeholders were aligned and informed.

Analytical support was another key area of my responsibility. I provided this support to IT, IIoT, and Operations teams, presenting insights and customer requirements that aided in better decision making. This involved a deep dive into data and trends to extract actionable intelligence that could guide our strategic and operational decisions.

I was also the point of contact for regional stakeholders, ensuring that their needs and concerns were addressed promptly and effectively. This involved a broad spectrum of interactions, from Commercial Managers and Financial Institutions to solution experts and customer success management teams.

In preparing technical proposals, I supported and reviewed the efforts of sales, solution experts, and solution management teams. This was about ensuring that our proposals were not only technically sound but also aligned with our customers' needs and expectations.

Identifying and addressing potential difficulties or bottlenecks was part of my proactive approach to project and program management. I always aimed to stay ahead of potential issues, ensuring that our projects remained on track and our deliverables met the highest standards of quality and efficacy.

Lastly, I adhered strictly to our methodology for delivering Transition Projects and Programs. This encompassed managing risk, governance, quality assurance, issue resolution, and reporting. My commitment to this methodology was unwavering, as it provided a structured and effective framework for delivering successful projects and programs that achieved transformational outcomes for our customers.

As a Scrum Master and Agile Coach, I played a pivotal role in implementing agile management ideals within the organization. My responsibilities included:

Facilitating Agile Exercises: I led various agile ceremonies such as sprint planning, standups, workshops, and training sessions. These activities aimed to instill agile principles and practices among team members.

Project Timeline Management: I managed project timelines and maintained effective communication with management staff and customers. This ensured that projects progressed satisfactorily and met stakeholder expectations.

Rollout of Agile Practices: I spearheaded the rollout of agile delivery practices across development and business teams. This involved working with multicultural and cross-functional teams located in Mexico, the USA, and China.

Enforcement of Agile Principles: I ensured that project delivery adhered to agile practices established by the company. This was crucial for maintaining consistency and driving digital transformation initiatives.

Utilization of Agile & Lean Tools: I applied Agile and Lean (SAFe) tools and leveraged my knowledge of productivity and efficiency to optimize project execution.

Oversight of Software Development: I monitored software developers' progress on applications and applied agile methodologies to keep projects on track and maintain the desired quality standards.

Team Coaching and Mentorship: I coached and mentored teams in optimizing time utilization through scrum and agile management methodologies. This included providing guidance on best practices and resolving any impediments hindering progress.

Efficiency Improvement Planning: I developed plans to enhance efficiency in project execution, including ramping up processes, reducing lead times, improving capacity, and increasing units per hour (UPH). Additionally, I focused on process improvement within the standards of PMO, SCRUM, and SAFe frameworks.

Leadership in Agile Ceremonies: I led agile ceremonies such as daily scrum meetings to ensure team collaboration and performance alignment.

Training and Development: I conducted training sessions for team members and other staff members across the organization to foster the adoption of agile and scrum practices. This contributed to workflow improvement and supported digital transformation efforts.

Overall, my role involved guiding teams, fostering a culture of agility, and driving continuous improvement to achieve successful project outcomes and organizational growth.

In my role as a Program Manager, I spearheaded the coordination and validation of projects and process improvements across multiple departments including Operations (OPS), Quality Assurance (QA), Configuration Management (CM), Information Technology (IT), and Engineering (ENG). My primary focus was on enhancing efficiency and performance within these domains, particularly through the lens of digital performance management. I led a diverse team, leveraging their varied talents and responsibilities to push the boundaries of what we could achieve in terms of operational efficiency.

I developed comprehensive plans aimed at increasing efficiency metrics such as ramp-up times, lead times, capacity, and utilization of UPS systems for both project execution and process improvement. This was done within the stringent standards of the Project Management Office (PMO), ensuring that every project closure and process enhancement contributed to heightened operations efficiency.

A significant part of my role involved organizing programs and activities that aligned with the broader mission and goals of our organization. This included developing a detailed budget and operating plan for each program under my purview. I also took the initiative to define and implement new manufacturing processes or infrastructure improvements, aimed at boosting performance based on specific product needs.

As the main point of contact between customer teams and our Foxconn SJ teams, I facilitated seamless communication and project alignment, ensuring that customer expectations were met or exceeded. My responsibilities extended to developing new programs that supported the strategic direction of the organization and managing their long-term goals.

I addressed and resolved issues reported by all departments related to projects or process launches, providing timely and effective solutions to management and customer requirements. This often involved adapting processes or tools to better meet these needs. Throughout the lifecycle of each program, I was responsible for producing accurate and timely reports on status, keeping all stakeholders informed and engaged.

My proposals often focused on ensuring the uninterrupted delivery of services, helping management at all levels appreciate the benefits of adopting agile methodologies. I fostered an environment where continuous development and process improvement were paramount, always aiming to deliver outstanding software and services.

By applying my knowledge of productivity and efficiency, and drawing from my own experiences, I mentored my team towards achieving our collective goals. I ensured compliance with various procedural, instructional, and regulatory requirements across different management systems, including adherence to legal, quality, and safety standards. This holistic approach allowed me to significantly contribute to the organization's efficiency, productivity, and overall success.

In my role as a Project Manager, I spearheaded the integration and optimization of new processes, internal applications, and systems within the organization. My approach was holistic, ensuring that each project not only aligned with our strategic objectives but also enhanced operational efficiency and customer satisfaction.

Communication was at the heart of my responsibilities. I honed my ability to articulate complex project details clearly and persuasively, facilitating effective interactions with clients and stakeholders at all levels. This skill was critical in managing expectations, resolving conflicts, and fostering a collaborative project environment.

A significant part of my job involved developing detailed customer project plans. This required drafting comprehensive Statements of Work that outlined the solution's implementation, management, and operational requirements. My focus was always on creating scalable solutions, guiding the sourcing strategy to ensure flexibility and adaptability.

Managing timelines was another crucial aspect of my role, necessitating a proactive and organized approach to ensure that projects remained on track. I had a keen understanding of the project's implications across different departments, including the impacts on logistics and material flow, which allowed for more strategic planning and execution.

My strong organizational skills, coupled with an orientation towards forecasting and results, enabled me to effectively manage resources and timelines. I was self-directed and highly motivated, qualities that were essential for navigating the complexities of MRP/ERP production line design and supporting New Product Introduction (NPI) and project launches.

Budget management was an area where I excelled, leveraging my negotiation skills to integrate and align the needs of various departments. This was particularly relevant in leading logistics and industrial engineering projects, where I could apply my knowledge of program management, engineering changes, and quality systems.

Lean manufacturing principles and an understanding of manufacturing systems were foundational to my work. I was adept at interpreting drawings and Bill of Materials (BOMs), which, combined with my hands-on attitude, facilitated effective oversight of active implementations. This focus ensured that projects not only met customer needs but also aligned with broader business strategy goals.

Identifying opportunities for process or solution improvements was a continuous effort. My background in document management technologies, including document capture, data entry, workflow, repository, and records management, enabled me to quickly pinpoint areas for enhancement. This expertise was invaluable in steering projects towards greater efficiency and effectiveness.

Overall, my tenure as a Project Manager was marked by a commitment to excellence, strategic problem-solving, and an unwavering focus on delivering results that met both customer expectations and business objectives.

As an Internal Application Engineer, my role encompassed a diverse range of responsibilities aimed at optimizing and enhancing internal applications within the IT infrastructure. Here's a breakdown of what I did:

Development Lifecycle Management: I was involved in every phase of the development lifecycle, from requirements analysis to design, development, testing, review, deployment, and tracking of change requests and bug fixes for internal applications. This involved ensuring that applications met quality standards and were implemented on time.

Project Development and Management: I actively participated in both internal and external project development and management for internal applications, utilizing Agile and waterfall methodologies as appropriate. This involved collaborating with cross-functional teams distributed globally to ensure successful project outcomes.

Process Improvement Initiatives: I proposed and designed initiatives to enhance internal processes, aiming to streamline workflows and increase efficiency within the organization.

Technical Expertise: I possessed in-depth knowledge of software engineering methodologies and lifecycle, as well as robust analysis and problem-solving skills. My expertise extended to production systems and supply chain management processes.

Programming Languages and Technologies: I had experience working with a variety of programming languages and technologies including ASP, ASP .Net, HTML, VB, XML, SOAP, IIS, and Web Services. Additionally, I was proficient in multi-thread and/or multi-process software development, client/server multi-tier system architecture, and VB, C++, and/or C# within the .Net Framework environment.

Database Management: I had experience with MS SQL DB Server, including table schema design, stored procedures, user functions, and performance tuning.

Source Code Management: I utilized tools such as SourceSafe and other source code management systems to effectively manage code repositories and version control.

Workflow Design and Applications: I worked with workflow design and applications such as Bonitasoft, leveraging object-oriented programming principles to develop efficient solutions.

Lean Initiatives Implementation: I implemented initiatives derived from lean principles to optimize internal processes and drive continuous improvement.

Problem Solving and Coordination: I was responsible for problem-solving and responding to requests related to internal applications, as well as coordinating with other teams to ensure seamless integration and functionality.

Overall, my role as an Internal Application Engineer required a combination of technical expertise, project management skills, and effective communication to drive the successful development and implementation of internal applications within the organization.

As an Internal Application Engineer, my role encompassed a diverse range of responsibilities spanning IT application support, production support, and office support. Here's a breakdown of what I accomplished:

IT Application Support:

Provided comprehensive support for various applications, including eFOX Shop Floor Control and iDashboards.
Managed application support, ensuring smooth functioning and addressing any issues promptly to minimize downtime.
Developed new strategies aimed at enhancing efficiency and ensuring the delivery of high-quality products.
Production Support:

Implemented strategies to streamline processes, making them faster while maintaining high product quality.
Actively participated in Lean and Six Sigma projects, contributing to continuous process improvement initiatives.
Conducted database management tasks utilizing SQL 2000 – 2008, ensuring data integrity and accessibility.
Office Support:

Supported office operations by creating scheduled job queries for consulting databases and server monitoring.
Attended business unit meetings as the IT representative, contributing technical insights and solutions.
Technical Expertise:

Provided technical support, including networking activities and corrective/preventive maintenance.
Developed solutions using iDashboards 6.5 and created macros in Excel using VBA to automate tasks and improve efficiency.
Training and Feedback:

Provided feedback and training to users via various channels such as email, phone, ticket system, and remote connection.
Empowered users to effectively utilize applications and resolve issues independently.
Leadership and Communication:

Demonstrated leadership aptitude by actively participating in decision-making processes and driving innovation.
Exhibited effective communication skills in negotiations, interactions with stakeholders, and customer-oriented service.
Collaborated with cross-functional teams, managing stress effectively and fostering a collaborative work environment.
Overall, I strived to deliver quality solutions, resolve problems efficiently, and drive positive change through innovation and strategic thinking. My role demanded a blend of technical expertise, leadership abilities, and effective communication skills, all of which I consistently applied to meet organizational objectives and exceed expectations.

As the Responsible for Systems and Networks (SITE), I oversaw a comprehensive array of IT functions including IT applications, network, and office support. My role encompassed providing remote technical support to end-users, ensuring seamless operations through corrective and preventive maintenance, and delivering exceptional customer service.

One of my key responsibilities involved managing a team of professionals, delegating tasks, and ensuring that everyone understood their roles and responsibilities. Additionally, I handled sub-administration and maintenance of servers and programs primarily based on ORACLE, ensuring optimal performance and reliability.

Installing and configuring hardware and software was a crucial aspect of my role, as it directly impacted the efficiency of our systems. I also took charge of security management, implementing robust measures to safeguard both computer systems and network infrastructure from potential threats.

Furthermore, I oversaw network administration, ensuring the smooth functioning of LAN/WAN networks and digital CCTV systems. Network security was a top priority, and I implemented measures to mitigate risks and protect sensitive data.

In summary, my role as the Responsible for Systems and Networks (SITE) involved a diverse range of tasks, from managing people and responsibilities to ensuring the security and efficiency of IT infrastructure.