MICROSOFT OFFICE
Enrique Ponce De Leon G.
International Commerce
Guadalajara
Summary
Dynamic professional with a proven track record in business operations and customer service, notably at CONSOLIDEZ SA DE CV. Expert in shipment tracking and social media marketing, I excel in enhancing client satisfaction and driving operational efficiency. Recognized for fostering teamwork and achieving significant cost reductions through strategic negotiations.
Overview
29
29
years of professional experience
2
2
Languages
Work History
Shop Owner
Self-employeed
01.2014 - 02.2025
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Coached, counseled and disciplined employees.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
Export Customer Service Representative
CONSOLIDEZ SA DE CV
01.2010 - 12.2013
- Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.
- Identified opportunities for cost reductions in shipping processes by analyzing historical data and negotiating better terms with carriers.
- Collaborated with sales, logistics, and warehouse teams to ensure timely deliveries of export products.
- Prepared accurate shipping documentation to ensure compliance with international regulations and avoid costly penalties or delays.
- Enhanced client satisfaction by efficiently addressing and resolving export-related issues.
- Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
- Assisted in the development of standard operating procedures for the Export Customer Service department, increasing overall efficiency.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant Manager
CMB & ASOCIADOS
01.1996 - 01.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
BBA - International Business
UNIVERSIDAD DE GUADALAJARA
Guadalajara, Jalisco, Mexico 05.2001 -
High School Diploma -
AMERICAN SCHOOL FOUNDATION OF GUADALAJARA
Guadalajara, Jalisco, Mexico 05.2001 -
No Degree - Jr High School
Mabelle B Avery Middle School
Sommers Connecticut United States 05.2001 -
Skills
Social media marketing
Shipment tracking
Business operations
Technology adoption
Operations management
Small business operations
Verbal and written communication
Software
ADOBE
Timeline
Shop Owner
Self-employeed
01.2014 - 02.2025
Export Customer Service Representative
CONSOLIDEZ SA DE CV
01.2010 - 12.2013
BBA - International Business
UNIVERSIDAD DE GUADALAJARA
05.2001 -
High School Diploma -
AMERICAN SCHOOL FOUNDATION OF GUADALAJARA
05.2001 -
No Degree - Jr High School
Mabelle B Avery Middle School
05.2001 -
Assistant Manager
CMB & ASOCIADOS
01.1996 - 01.2003
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