Enrique Preciado
Customer Service Representative.
Hermosillo
Summary
Hardworking professional in Customer Support and Transaction Monitoring comfortable and experienced in dealing with sensitive information and being a team player.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
SSG-FanDuel
07.2023 - Current
- Answered constant flow of customer chats and emails with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer chats and emails promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
Customer Service Representative
SSG-TPG
03.2023 - 07.2023
- Worked in booking rooms for customers that needed travel assistance and provide best option for vacations and business trips.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Uphold Transactions Monitoring Analyst
SSG - Uphold
02.2018 - 03.2023
- I began as a Support agent for Uphold, after two years I was moved over to the Compliance Investigations Department where I still work as a Transaction Monitoring Analyst and DD Analysts
- My tasks include: Blockchain high risk transactions review via Elliptic and Chainalysis, transaction monitoring via Unit 21, and RFI Cases (First Contact Interactions) due to DD purposes via email utilizing Zendesk software.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Customer Support Representative
CES México
02.2014 - 07.2016
- Customer Support rep for Spectrum services and for several newspaper subscriptions around the US
- Taking care of my customers while also making sure subscriptions were being taken and agreed upon by our newer clients.
Tech Support Agent
Results Company
02.2014 - 11.2014
- For two years I worked on the VMU department as a Tech Support Rep
- My tasks consisted on taking calls and customer's concerns, questions and feedback while also trying to work with them in order to troubleshoot their technical issues.
Education
Media & Arts -
Universidad Iberoamericana
México City, México 02.2002 - 08.2006
Skills
Effective Time Managementundefined
Details
+52 662 394 7515, enriquepreciado80@gmail.com, Hermosillo, México
Timeline
Customer Service Representative
SSG-FanDuel
07.2023 - Current
Customer Service Representative
SSG-TPG
03.2023 - 07.2023
Uphold Transactions Monitoring Analyst
SSG - Uphold
02.2018 - 03.2023
Customer Support Representative
CES México
02.2014 - 07.2016
Tech Support Agent
Results Company
02.2014 - 11.2014
Media & Arts -
Universidad Iberoamericana
02.2002 - 08.2006
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