ENRIQUE TORRES JUAREZ
Data Center Operations, Project Management, IT Infrastrucutre Management.
Corregidora,Queretaro
Summary
Results-driven Information Technology professional with more than 20 years of experience in Banking and Data Centers Industry. Specialized in operations, implementation of high-availability infrastructure, and agile management of strategic and complex projects. Searching for a position to contribute to with the highest professionalism and quality.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Data Center Operations - Cluster Manager
Amazon Web Services (AWS)
Ciudad De Mexico
5 2022 - 6 2024
- Managed the operations of all Data Centers (AZs) and transition of the Colo Sites (4 TCs) of AWS Mexico, maintaining 100% on-time failure resolution (SLA) in 2023/24. Supervise equipment installs (servers and network infrastructure) in the new sites (+10,000 devices) within the time established in the plan.
- Conducted +60 interviews to hire 12 team members and ensured completion of DCO technical training. By applying adjustments to the original hiring plan in 2023, approximately $650,000 in savings were achieved. Operational and problem-solving procedures, +15 indicators (KPIs) were documented.
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
Ascenty Mexico Program Management
Anixter-Wesco Mexico
Ciudad De Queretaro
05.2021 - 05.2022
- Working as a Point of Contact and Responsible for Managing the Ascenty Program with Anixter for the construction of two Data Centers located in Queretaro to plan and deliver Telecom, Electrical, Cooling (HVAC), CCTV, and Fire Detection & Suppression infrastructure.
- Met and achieved 100% of delivery targets and billing plan, representing +40% of the company's total income in Q3-4 of 2021.
- Facilitated communication between stakeholders, ensuring timely resolutions for any potential issues or roadblocks.
Head of Infrastructure Portfolio Management
Citibanamex/Citigroup
Ciudad De Mexico
07.2018 - 03.2021
- Led project portfolio with annual budget of ~ USD 34MM, 17 PMs, and coordinated cross-functional teams and vendors for implementation of IT infrastructure requirements in Citibanamex's businesses.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Datacenter Operations - Site Manager
Citibanamex - Citigroup
Ciudad De Queretaro
01.2013 - 07.2018
- In charge of Operations of Queretaro Data Center facility with more than 1,500 physical/virtual servers, +10,500 network ports, Mainframes, Cloud, Storage, and Core Infra.
- Created weekly and monthly reports and presentations for management team.
- Implemented Citi's data center global policies, governance, technical, and operational model, continuity (CoB), and computer attack (DoS) rehearsals, escalation, emergency response plans, and change controls related to infra with a record of no major incidents for 5 consecutive years.
CTI-LATAM-Infrastructure Project Manager
Citibanamex
Ciudad De Mexico
06.2009 - 05.2013
- Responsible for managing and implementing all infrastructure projects in Mexico and 17 countries in LATAM, and their budget. Managing all these initiatives from an end-to-end perspective.
- Completed +40 (LATAM) and +80 (Mexico) Middle and Large projects on time and within budget in 90% of the initiatives.
Service Delivery and Client Manager
Citibanamex
Ciudad De Mexico
02.2001 - 05.2009
- Led the service and support team for all computing platforms, servers, voice, and network in the bank's buildings and branches in CDMX (+80 buildings and +650 branches).
- Redistributed staff presence (~35 FTEs and 50 external) within 4 service zones, improving ~30% the MTTR and issue recurrences by ~20% through continuous improvement (ITIL/ITSM).
- Built customer relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with customer senior management trough monthly meetings.
Education
Bachelor of Science - Engineer in Technology And Information Systems.
Universidad Del Valle De Mexico (UVM)
Querétaro City, Querétaro, Mexico 08.2021 - Current
Skills
Analytical Thinking
Team Leadership
Workforce Planning
Teamwork and Collaboration
Employee Coaching and Mentoring
Problem-solving abilities
Organizational Skills
Financial Management
Effective Communication
Continuous Improvement
Operations Management
Corporate Communications
Product Launches
Otherlanguages
English, 80%, 80%
Training
- Agile for Executives
- SCRUM Master
- KANBAN & Citi-Lean Practitioner
- Management 3.0
- Development of Management Skills (Diplomado Univ. Banamex)
- Data Center Professional
- Datacenter Design Awareness (DCD)
- Energy Efficiency Best Practices (DCD)
- Finance for Non-Financial & IT Managers (ITAM)
- ITIL V2.0 Foundations
- PMI-Project Management Professional Prep. Training
- PMI Project Management Cert. Bootcamp
- Project Management Financials & Risk Management
- Leading at Citi (I&II)
- Manage People & Manage Teams
- MS Certified Systems Engineer (MCSE)
Languages
English
Advanced (C1)
Certification
Data Center Professional
Timeline
Bachelor of Science - Engineer in Technology And Information Systems.
Universidad Del Valle De Mexico (UVM)
08.2021 - Current
Ascenty Mexico Program Management
Anixter-Wesco Mexico
05.2021 - 05.2022
Head of Infrastructure Portfolio Management
Citibanamex/Citigroup
07.2018 - 03.2021
Data Center Professional
06-2014
Datacenter Operations - Site Manager
Citibanamex - Citigroup
01.2013 - 07.2018
CTI-LATAM-Infrastructure Project Manager
Citibanamex
06.2009 - 05.2013
Service Delivery and Client Manager
Citibanamex
02.2001 - 05.2009
Data Center Operations - Cluster Manager
Amazon Web Services (AWS)
5 2022 - 6 2024