Enrique A. Plascencia Soto
Salamanca Guanajuato
Summary
I am writing to you to express my interest in the aforementioned position. With solid experience as a Sales Manager, Commercial Area Manager, Human Resources Manager, and Customer Service Manager, along with a background in Business Administration, I am confident I can make a significant contribution to the team. My strengths include advanced skills in Microsoft Excel, Microsoft Outlook, Keynote, CorelDraw, CRM, Microsoft Project, cost analysis, customer service, team building, creativity, business development, innovation, negotiation, organization, goal-orientation, teamwork, Microsoft Office, and human resources. My name is Enrique A. Plascencia Soto. I appreciate the opportunity to apply and look forward to discussing how my skills and experience can be beneficial to your company. Sincerely, Enrique Plascencia
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Helpware and Centris
Querétaro
03.2021 - 03.2024
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
General Manager
Business Connection Enterprise
Querétaro
08.2017 - 01.2020
- Sales Strategy, Planning and Development
- Coordination and Administration of the Sales and Human Resources Area
- Administrative Training of the Sales and Human Resources Area
- Approach to chambers of commerce
- Sales coordination
- Logistics redistribution coordination
- Inventory control
- Effective personnel coordination
- Coordination of departments (distribution of material to companies and in store, cash control)
- Effective communication between team members and synergy within the team
- Logistics and material distribution planning
- Unit control (local and foreign gasoline)
- Sales strategy
- Sales planning and sales development
- Sales force selection
- Establishing goals and objectives to determine sales size and structure
- SAE management
- Establish sales quotas which define performance standards by territory
- Coordination of departments (distribution of floor material, brokers, cashier and hardware)
- Advertising and marketing control
Gerente Comercial
Triplay y Maderas
Querétaro
10.2015 - 08.2017
- Sales coordination
- Distribution and logistics coordination
- Inventory control
- Effective personnel coordination
- Coordination of departments (distribution of material to companies and in store, cash control)
- Effective communication between team members and synergy within the team
- Logistics and material distribution planning
- Unit control (local gasoline)
- Sales force selection
- Establish goals and objectives to determine sales size and structure
- SAE management
- Establish sales defining performance standards by territory
- Coordination of departments (distribution of floor material, brokers, cashier and hardware)
- Advertising and marketing control
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Strengthened team and organization by recruiting and hiring 1500 qualified employees.
- Strengthened team and organization by recruiting and hiring [Number] qualified employees.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
F&I Gerencia del área de crédito
Hyundai
Querétaro
01.2015 - 10.2015
- Management of floor sale plan with the factory and banks for its acquisition
- Financial analysis for automotive credit
- Administrative training of the Commercial and Strategies for attracting new customers
- SICOP (CRM) management
- Opening of 2 branches for direct sales
- Credit management floor sales plan management with factory and banks
- Sales strategy-planning and sales development
- Inventory management of the unit credit analysis
- Sales in different branches
- New customer acquisition strategies
- SICOP management
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Licenciatura - Administración de Empresas
De la Salle University
Ciudad De México 12.1998
Diploma - Gestión de Recursos Humanos
Euroinnova International Business School
Querétaro 03.2025
Specialty - Gestión de Recursos Humanos
Euroinnova International Business School
On Line03.2025
Diploma - Recursos Humanos y Relaciones Laborales
UVM
Querétaro 12.2017
Diploma - Organizational Analysis
Stanford University
Online 12.2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
Certification
- Audicel sales course, 1998
- Local and area sales for SKY, 1998
- Honda Course, 2001
- Course financing, 2001
- Recognition by the Municipal Presidency of Pachuca and Ocesa for Development and Logistics of the Pachuca Fair, 2003-2005
- Indesol Course Institutional Strengthening for Civil Society Organizations, 2012
- Course at Tec de Monterrey Salaries of Civil Society Organizations, 2012
- Organizational Analysis, Stanford University, 2016
- Diploma in Human Resources and Labor Relations, UVM, 2017
- Introduction to Psychology, Yale University, 2017
- Diploma in Human Resources Management Models, Euroinnova International Business School SPAIN, Current
- Specialty Human Resources Management, Euroinnova International Business School SPAIN, Current
Languages
Spanish
English
Timeline
Customer Service Manager
Helpware and Centris
03.2021 - 03.2024
General Manager
Business Connection Enterprise
08.2017 - 01.2020
Gerente Comercial
Triplay y Maderas
10.2015 - 08.2017
F&I Gerencia del área de crédito
Hyundai
01.2015 - 10.2015
Licenciatura - Administración de Empresas
De la Salle University
Diploma - Gestión de Recursos Humanos
Euroinnova International Business School
Specialty - Gestión de Recursos Humanos
Euroinnova International Business School
Diploma - Recursos Humanos y Relaciones Laborales
UVM
Diploma - Organizational Analysis
Stanford University
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