Dynamic Customer Service Representative with proven expertise at Integon Insurance, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in technical support and quality assurance, I consistently deliver exceptional service, boosting satisfaction and first-call resolution rates while fostering collaboration across teams.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
All of these different types of CRM tools have the same approach, customer and accounts details. Just need to adapt to the system.