Ruben Salazar

Accountable for the renewal and expansion strategy of a >7M USD BoB of enterprise customers in AMER

Responsible for the CS enablement in strategic partners in the region, fostering our alliances to ensure customer renewals and identification of expansion opportunities

Management of the customer lifecycle from the onboarding to the renewal / expansion phase of all my customers

• Customer Success MVP award 2022
• Responsible for the account health and success plan implementation of 50+ strategic customers across the Americas, Europe and Africa
• Accountable for the optimization of current onboarding and post-sales processes in the organization
• Management of success plan implementation, contract renewals and expansion opportunities
• 112% Y2Y revenue growth in my accounts

• Responsible for the integral adoption of Purple WiFi solution portfolio in Named Accounts across the countries in the NOLA region
• Accountable for the development and execution of enablement strategy for Solution Provider and Strategic Partners
• Owner of Development Plan for extended CSM teams in Solution Provider organizations

• Accountable for the management and development of a multidisciplinary consulting team, responsible for the creation and follow up of their performance and development plans.
• Responsible for analysis and optimization of the solution portfolio for new technological trends (Cloud, IoT, Machine Learning, Digital Twin, Blockchain).
• Main interface with the Alliances and Sales Consulting Managers of
  OXM Tech's strategic vendors, in order to generate commercial and
  technical synergy, generating an optimal lead generation engine.

• Generated new sales opportunities by building relationships with new and installed-base customers, as well as several business partners across the LATAM region. Accountable for the business development and sales forecast for Oracle SaaS solutions in a +10-country territory.
• Driving the annual and monthly revenue growth and increasing customer satisfaction for existing customers in a multi-sector environment.
• Increased Y2Y sales booking (107%) and revenue (140%) through
  strategic sales engagements.
• Performed business and technical enablements in +20 business
  partners in multiple countries (Mexico, Colombia, Chile, Peru,
  Argentina, Brazil, Panama).
  

Delivered regional business conferences on latest technological
trends (Cloud, IoT, Machine Learning, Big Data).

• Generated and managed a brand new sales strategy for SaaS, IaaS & PaaS multi-vendor solutions. Delivered and managed a successful digital marketing strategy in an effort to create a healthy pipeline.
• Created a new sales consulting team, with entry-level professionals adopting a hybrid role.
• Achieved Y2Y growth in sales booking (70%) in a multi-vendor
  environment (Microsoft, BitTitan, Acronis).
• Increased cloud solutions engagement in +50 new partners through
  sales strategy workshops, technical enablement sessions and
  recurring business follow-up meetings.
• Represented the company at regional conferences and weekly
  webinars.

• Accountable for the sales forecast of new IT trends (SaaS & IaaS, Big
  Data, Analytics, IoT) sales engagements in a multi-sector
  territory. Coordinated cross-functionally to facilitate client relationships and complete special projects.
• Consistently achieved Y2Y sales quota.
• Fundamental piece for the consolidation of a new sales booking
  source in the organization.
• Participated in the development of the commercial strategy for IBM
  Cloud Solutions, optimizing time-to-market and proposal delivery.