Eric Santiago Martinez Gomez
Crew Member, Salesman, Water Instructor
Cabo San Lucas, Baja California Sur
Summary
Dynamic professional with a proven track record in customer service and engagement, honed across roles at Cabo Blue Trimaran and other leading companies. Excelled in multitasking & organization, enhancing guest satisfaction by innovatively addressing needs. Skilled in fostering teamwork and adept at adapting to diverse environments, significantly improving customer experiences and team skills.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Sailor, MC & Bartender
Cabo Blue Trimaran
11.2023 - 11.2024
- Welcomed and onboarded guests, ensuring a smooth start to their experience. Delivered detailed trip information and conducted comprehensive safety briefings while providing destination-specific insights during each tour, enhancing guest enjoyment and safety.
- Served high volumes of customers during private charters, daytime snorkel tours and evening sunset cruises.
- Kept bar presentable and well-stocked to meet customer needs at all times. Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Spa Concierge
Grand Solmar
04.2023 - 11.2023
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed guest inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing any concerns and resolving issues to ensure a positive experience.
- Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
Freelance Crew Member
Sunrider Tours
01.2023 - 03.2023
- Assisted with all areas of onboard operations.
- Promoted a positive work environment through effective communication and teamwork among fellow crew members.
- Improved customer satisfaction by providing friendly and efficient service at all times.
Guest Sales Representative
Splash Los Cabs
09.2022 - 12.2022
- Promoted and sold VIP upgrades and activities to guests.
- Ensured performance standards were met through organization and upselling.
Aquatic Instructor & Operations Support
Cabo Electric
04.2022 - 09.2022
- Developed individualized lessons for diverse age groups and abilities, fostering a supportive learning environment.
- Trained and led guests in kayaking, paddle boarding and snorkeling activities.
- Collaborated with other aquatic instructors to create innovative lesson plans and activities, maximizing participant enjoyment and skill development.
- Maintained and ensured the cleanliness of aquatic equipment.
Education
Gastronomia Y Turismo
Universidad De Lenguas, Turismo Y Gastronomia
Cuernavaca, Morelos, Mexico09-2017
Scholarship Completion - Sales Course
Universidad Del Valle De Mexico
Mexico City, Mexico01-2018
Preparatoria
CONAMAT
Cuernavaca, Morelos, Mexico01-2020
Skills
Customer Service & Engagement
Multitasking & Organization
Attention to detail
Teamwork and collaboration
Customer service
Interpersonal and relationship-building skill
Easily adaptable to any fast paced environment
Certification
Seafarer's Identity and Seaman's Book Type A
Timeline
Sailor, MC & Bartender
Cabo Blue Trimaran
11.2023 - 11.2024
First Aid Curse (Medical Line Support)
11-2023
Seafarer's Identity and Seaman's Book Type A
10-2023
Spa Concierge
Grand Solmar
04.2023 - 11.2023
Freelance Crew Member
Sunrider Tours
01.2023 - 03.2023
Guest Sales Representative
Splash Los Cabs
09.2022 - 12.2022
Aquatic Instructor & Operations Support
Cabo Electric
04.2022 - 09.2022
Gastronomia Y Turismo
Universidad De Lenguas, Turismo Y Gastronomia
Scholarship Completion - Sales Course
Universidad Del Valle De Mexico
Preparatoria
CONAMAT
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