Summary
Work History
Education
Skills
Timeline
Waitress
ERIC MENDOZA

ERIC MENDOZA

Food & Beverages Profesional
San Jose Del Cabo,BCS

Summary

Over 15 years of experience in the fine dining area. Focused on Ultra Luxury Experiences while maintaining profitable margins. Superior speaking communication, writing, organizational and leadership skills.

Work History

Food & Beverage Manager

Hotel El Ganzo
04.2024 - Current
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Managed bar and wait staff and directed hiring program.
  • LQA training program.

Pool & Beach Manager

Maroma a Belmond Resort
03.2023 - 04.2024
  • Overseeing 40 associates.
  • Staff recruitment, scheduling, counseling & training.
  • Focused on improving and reengineering of the Beverage Program for the resort.
  • LQA & Forbes travel guide standards training and follow up with roll plays.
  • Financials, purchasing, cost control, revenue analysis, social media strategies.
  • Increased profit by streamlining operations.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Restaurant Manager

One&Only Palmilla
04.2022 - 03.2023
  • Management role of the multi-outlet, restaurant, two bars, pool & beach.
  • Directed a team of 50 colleagues.
  • Revenue management program implementation for the multi-outlet.
  • Improve on LQA, Forbes & FSMS audits 10% better than previous years.
  • Boosted overall guest satisfaction.

Restaurants Manager - Beverages Manager

Four Seasons Hotels and Resorts
01.2021 - 04.2022
  • Enhanced guest satisfaction scores by 25% by implementing a rigorous staff training and development program. (LQA & Forbes standards)
  • Oversaw daily operations for a restaurants serving over 500 guests per day.
  • Breakfast, Lunch & Dinner.
  • Decreased food waste with the beverages program for Squilina Bar.
  • Post-pandemic leader for reopening f&b hygiene procedures.

Director of Restaurants - Wine Manager

Sugar Beach a Viceroy resort
11.2019 - 01.2021
  • Managed an inventory of over 10,000 wine bottles from 20 countries.
  • Revenue Management program implementation for the bars.
  • Managed a monthly operating budget, ensuring financial efficiency and cost control.

Education

Hospitality Management -

Universidad del Tepeyac

Certified Sommelier -

Court of Master Sommeliers
Americas

Bar Management - Mixology - undefined

Diageo - Bar Academy

Skills

Ability to lead

Timeline

Food & Beverage Manager

Hotel El Ganzo
04.2024 - Current

Pool & Beach Manager

Maroma a Belmond Resort
03.2023 - 04.2024

Restaurant Manager

One&Only Palmilla
04.2022 - 03.2023

Restaurants Manager - Beverages Manager

Four Seasons Hotels and Resorts
01.2021 - 04.2022

Director of Restaurants - Wine Manager

Sugar Beach a Viceroy resort
11.2019 - 01.2021

Bar Management - Mixology - undefined

Diageo - Bar Academy

Hospitality Management -

Universidad del Tepeyac

Certified Sommelier -

Court of Master Sommeliers

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