Eric Villela
California
Work Availability
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Summary
Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Comfortable with holding and delivering group communications, great leadership skills, and goal-oriented. Experienced with handling inbound and outbound calls.
Overview
5
5
years of professional experience
Work History
Debt Collector
Aargon Agency
Rosarito, MX
09.2021 - 05.2023
- Secured payments by following up with customers which disregarded promise to pay.
- Met demands of busy collections group by performing high volume of daily calls.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Processed payments over phone and set up recurring drafts.
- Advised customers of necessary actions and strategies for debt repayment.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
Sales Representative
AT&T/DirectTv
National City
05.2019 - 09.2020
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Received and processed payments from customers using electronic transaction services.
Sales Representative
Ascendant Marketing Group
San Diego
06.2018 - 02.2019
- Broke down objections using friendly, persuasive strategies.
- Pre-qualified new leads for refinancing.
- Pre-qualified for debt consolidation.
- Responded to questions with knowledgeable responses.
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Travel Consultant
Paid 2 Save Network LLC
Temecula
1 2017 - 2 2018
Responded immediately to clients’ questions, issues, and complaints and found effective solutions when required.
Education
High School Diploma - General Studies
Sweetwater High
2009
Skills
- Strong organizational skills
- Active listening skills
- Cold Calling
- Goal-oriented
- Opening/closing procedures
- Critical Thinking
Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Timeline
Debt Collector
Aargon Agency
09.2021 - 05.2023
Sales Representative
AT&T/DirectTv
05.2019 - 09.2020
Sales Representative
Ascendant Marketing Group
06.2018 - 02.2019
Travel Consultant
Paid 2 Save Network LLC
1 2017 - 2 2018
High School Diploma - General Studies
Sweetwater High
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