Eric Eduardo Pérez Zavala

• Experienced in isolating, culturing, and expanding mesenchymal stem cells (MSCs) for therapeutic and research applications.
• Expertise in handling specialized media like DMEM Advanced and using supplements such as NuSerA to optimize long-term cell culture growth.
• Skilled in cryopreservation techniques using 10% DMSO and systems like Mr. Frosty with isopropyl alcohol, ensuring cell viability during storage.
• Proficient in using enzymatic methods like TrypLE™ for passaging and maintaining high-quality cell cultures during expansion phases.
• Actively involved in research projects on tissue regeneration and preclinical studies focused on stem cell-based therapies.
• Knowledge of Good Manufacturing Practices (GMP) to ensure reproducibility and quality control in the cell culture process.

Key Skills:

• Cell culture management.
• Cryopreservation techniques.
• MSC expansion and differentiation.
• Research in cell-based therapies and tissue regeneration.

• Provide high-quality customer service in both English and Spanish, ensuring seamless communication for a diverse range of clients.
• Handle inbound and outbound calls, resolving customer inquiries, complaints, and providing support across various industries, such as telecommunications, healthcare, or finance.
• Utilize strong problem-solving skills to offer effective solutions while adhering to company guidelines and maintaining high levels of customer satisfaction.
• Process requests, escalate complex issues when necessary, and document all customer interactions in the company's CRM system.
• Work in a fast-paced environment, managing multiple tasks, and meeting performance targets in both productivity and quality metrics.

• I completed my thesis in the Microbiology Laboratory at the University Center for Health Sciences (CUCS), where I developed strong technical skills and extensive experience in the following laboratory procedures.
• Through these tasks, I gained valuable hands-on experience in cell biology, virology, and molecular biology techniques. My role involved troubleshooting technical issues, optimizing protocols for better yield and accuracy, and applying critical thinking in experimental design and data interpretation.