Erick de Jesus Tun Uicab
Umán
Summary
Offering strong candidate profile with effective communication and organizational skills, ready to learn and develop in fast-paced environment. Contributes to understanding human resources principles and employee relations, with focus on professional development. Ready to use and develop conflict resolution and team-building.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor De Personal
Centro De Contacto TYT (TELCEL)
02.2025 - 09.2025
- -Desempeño sus labores en manejo de personal así como reportes de calibre, productividad, rotación de personal. Seguimientos de nómina , capacitación de nuevo personal , análisis de facturas , seguimientos a casos especiales.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented process improvements, optimizing workflow efficiency and reducing response times.
Asesor Atencion a Clientes
Centro De Contacto TYT (TELCEL)
07.2023 - 02.2025
- Developed comprehensive reports to analyze customer feedback and identify improvement opportunities.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Advised clients on product selection, ensuring alignment with individual needs and preferences.
Reclutador De Personal
Autofin Monterrey
01.2023 - 06.2023
- Conducted in-depth interviews to assess candidate.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Streamlined interview process for efficiency, reducing time-to-hire significantly.
Asesor De Ventas
Autofin Monterrey
06.2022 - 01.2023
- Trained and mentored junior sales staff to improve team performance and product knowledge.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
Education
Preparatoria -
Colegio de bachilleres del Estado de Yucatán
Umán, Yucatán07.2018
Licenciatura - Educación
Colegio de Estudios Universitarios del Mayab
Mérida, Yucatán07.2022
Skills
- Adaptabilidad
- Creatividad
- Comunicación
- Responsable
- Atención al cliente
- Trabajo en equipo
Certification
Diplomado en educación financiera , Gobierno, CONDUSEF Enero 2022 — Julio 2022
References
- Miriam del Socorro, Chin Euan, miriamchineuan984@gm.ail.com, 9991162780
- Gisel, Diaz Cervantes, Gizzi.diaz@gmail.com, 9997464833
Hobbies
Me gusta leer, escuchar música, pasar tiempo con la familia, salir a hacer deporte.
Prácticas
- Docente en Escuela primaria "Niño artillero", Umán Agosto 2021 — Marzo 2022
- Impartir clases frente a grupo de alumnos de cuarto grado
Timeline
Supervisor De Personal
Centro De Contacto TYT (TELCEL)
02.2025 - 09.2025
Asesor Atencion a Clientes
Centro De Contacto TYT (TELCEL)
07.2023 - 02.2025
Reclutador De Personal
Autofin Monterrey
01.2023 - 06.2023
Asesor De Ventas
Autofin Monterrey
06.2022 - 01.2023
Licenciatura - Educación
Colegio de Estudios Universitarios del Mayab
Preparatoria -
Colegio de bachilleres del Estado de Yucatán