Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Erick Francisco Reyes Salmorán

Erick Francisco Reyes Salmorán

Interpreter
Ciudad de México

Summary

Contribute my knowledge, skills and experience to the learners as well as providing new experiencies and ways to understand the english language and how important it is to the laboral market, traveling and meeting new people wich I believe is the key to understanding. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Interpreter L4 (OPI/VRI)

LanguageLine (HQ/Datamark)
Mexico City
05.2023 - Current
  • Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
  • Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
  • Ensured clear communication by providing precise interpretation of doctors' instructions, diagnoses, and prescriptions to non-English speaking patients.
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
  • Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.

Bilingual Agent (Debt Logic)

CCSI
10.2020 - 04.2023
  • Greeted customers courteously and professionally using agreed-upon procedures and most understandable language.
  • Participated in training sessions to continuously improve language skills and stay up-to-date on industry trends and best practices.Manage of past due accounts for housing companies
  • Manage of one of the teams in charge of the direct contact with clients and users
  • Be part of the creation and development of the support team
  • Specialized attention via email to assist clients
  • Creation and management of databases designed to support the entire team
  • The main challenge when working in a soft collections agency is to convince the users to fulfill their past due obligations without harassing them, this takes the customer support to a whole new level
  • Also, the resolution of specific issues while working with the support team was a different experience since the contact with clients was via email and managing different situations with different resolutions and with different parties involved

English Teacher

Liceo Aldama / Universidad Lucerna
08.2018 - 07.2020
  • English teacher for Elementary School, Junior Highschool, Highschool and College
  • Advanced English groups / Learning difficulties groups
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Creation of exams for the evaluation of the learners
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.

Coordinador ISN E IMSS

Corporativo de Desarrollo del Bajío (CMR)
05.2014 - 01.2018
  • Coordination of the payments for local contributions for nationwide establishments
  • Calculation and payment of the social security fees
  • Calculation of the SDI for around 6000 employees
  • Generation of daily process reports
  • Working on a big company as CMR helps you improve your social skills as you need to interact with different departments to solve problems
  • Also I participated in a transition process to adapt the company to different payroll platforms, which involved intense testing along with a regular job to develop new and more organic processes
  • Excellent communication skills, both verbal and written.

Education

Teacher's Course -

Anglo Americano

Facultad de Economía

Universidad Nacional Autonoma De México

Preparatoria

Universidad La Salle Nezahualcoyotl

Skills

Cultural insight

Healthcare Systems Knowledge

Interpretation Accuracy

Patient Assessment

Call Management

Security

Certification

TOEFL ITP, 577 pts.

References

  • Miguel Ibañez, Gerente de Nómina, y contribuciones locales CMR, 55 2325 5486
  • Israel López, Gerente Sr. Arauco Polanco, 55 2502 3399

Timeline

Medical Interpreter L4 (OPI/VRI)

LanguageLine (HQ/Datamark)
05.2023 - Current

Bilingual Agent (Debt Logic)

CCSI
10.2020 - 04.2023

English Teacher

Liceo Aldama / Universidad Lucerna
08.2018 - 07.2020

Coordinador ISN E IMSS

Corporativo de Desarrollo del Bajío (CMR)
05.2014 - 01.2018

Preparatoria

Universidad La Salle Nezahualcoyotl

Teacher's Course -

Anglo Americano

Facultad de Economía

Universidad Nacional Autonoma De México

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