ERICK GARCIA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Manager
Centro NOE
Morelia, Michoacán, Mexico (Remote)
06.2018 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Media Director
NOE International
(Remote)
01.2016 - 09.2023
- Boosted brand visibility by developing and implementing targeted social media strategies.
- Maintained brand consistency across all channels by crafting tailored messages aligned with company values and goals.
- Enhanced customer engagement through consistent and creative content creation across multiple platforms.
- Coordinated live event coverage across multiple platforms, driving real-time engagement from target audiences at key moments throughout events.
- Worked with graphic designers, photographers and production coordinators to develop content.
- Brought about noticeable improvements to click rates, follower counts and engagement with clear and focused strategies.
- .Supervised user-generated content initiatives that encouraged community participation while maintaining brand guidelines and standards.
- Devised specific strategies for each clients based on goals, branding and target demographics.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Increased customer engagement through social media.
- Analyzed and reported social media and online marketing campaign results.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
Sponsorship Coordinator
NOE International
Remote
01.2016 - 09.2020
- Built strong relationships with key stakeholders within sponsoring organizations, fostering trust and collaboration throughout partnership tenure.
- Streamlined sponsorship processes for efficient management and improved communication with potential sponsors.
- Monitored sponsor satisfaction through regular check-ins and feedback surveys, ensuring continued support and engagement.
Education
Bachelor of Science - Communications
Montrer
Morelia, Michoacán, Mexico06.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Staff Development
- Business Administration
- Marketing
- Negotiation
- Work Planning and Prioritization
- Computer Skills
- Google Drive
English
C2
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Manager
Centro NOE
06.2018 - 09.2023
Media Director
NOE International
01.2016 - 09.2023
Sponsorship Coordinator
NOE International
01.2016 - 09.2020
Bachelor of Science - Communications
Montrer