Erick Martínez
Ciudad de México
Summary
Decisive engineer with extensive experience in IT leadership, business analysis, and project management across diverse industries. Proven expertise in troubleshooting, technical analysis, and systems implementation. Adept at managing multicultural teams, delivering infrastructure projects, and integrating cutting-edge technologies to optimize organizational performance. Throughout my career, I have applied these skills in companies such as New Era Cap, Grupo IXE, and Intelisis, successfully driving innovation, enhancing system efficiency, and aligning technology solutions with business objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dynamics Sales Consultant
AlfaPeople
02.2024 - 11.2024
- Aligned Microsoft Dynamics 365 implementation with Mexican business requirements, ensuring compliance and operational efficiency.
- Collaborated with cross-functional teams to tailor solutions for workflow automation and process optimization.
- Facilitated workshops to gather requirements, enabling improved sales processes and seamless system adoption.
CRM Leader
Grupo Rotoplas
08.2023 - 02.2024
- Spearheaded CRM initiatives, driving customer engagement and retention while streamlining workflows and increasing team efficiency by 75%.
- Led the successful deployment of Telynet, aligning CRM strategies with business objectives to enhance productivity.
- Developed customer segmentation strategies, resulting in a 25% uplift in campaign performance.
Support Engineer
Microsoft
02.2020 - 07.2023
- Resolved over 95% of customer issues within SLA timelines, enhancing customer satisfaction scores by 20%.
- Collaborated with global teams to implement tailored solutions, driving adoption rates by 30% among clients.
- Performed root cause analysis and troubleshooting for Dynamics 365 issues, ensuring timely resolutions for critical client cases.
- Utilized diagnostic tools to identify and resolve technical problems effectively.
IT Leader
Bio-Rad
03.2019 - 09.2019
- Managed IT operations and global service delivery systems, improving governance and operational efficiency.
- Directed 10+ infrastructure and system projects, achieving 100% on-time delivery with a 15% reduction in costs.
- Directed a team, providing constructive feedback and career development opportunities.
- Mentored and led a team of five, resulting in a 30% improvement in productivity and task completion rates.
Business Analysis Sr Manager
Citibanamex
08.2017 - 06.2018
- Achieved 95% stakeholder satisfaction by incorporating local business needs into global solutions.
- Improved requirements quality by 30% through robust QA processes in both agile and waterfall methodologies.
- Successfully implemented 5+ high-impact projects, enhancing customer experience and internal processes.
- Developed technical solutions in collaboration with global, regional, and local technology teams.
Business Solution Analyst
adidas Group
02.2012 - 08.2017
- Spearheaded a major system integration, reducing processing time by 40% and improving data accuracy.
- Led cross-departmental projects, increasing efficiency by 25% across multiple business units.
- Maintained a 98% success rate for system upgrades and enhancements over five years.
- Enhanced user adoption of ERP systems by 20% through tailored training programs.
Education
Bachelor of Science - Electronic Systems
Tecnológico De Monterrey
Mexico City, MexicoPost-Graduate Certificate - Post Graduate Program in Cloud Computing
The University of Texas At Austin
03-2024
Skills
- Technical Expertise: Dynamics 365, SQL, Windows Server, Active Directory
- Project Management: Agile & Waterfall methodologies, Infrastructure Projects, Technology Integration
- Analytical Skills: Troubleshooting, Data Analysis, System Configuration
- Leadership: Team Management, Cross-Functional Collaboration
- Multicultural Awareness: Skilled in managing global teams and operations
Certification
- COBIT 5 Foundation
- ITIL Foundation V3
Languages
English
Timeline
Dynamics Sales Consultant
AlfaPeople
02.2024 - 11.2024
CRM Leader
Grupo Rotoplas
08.2023 - 02.2024
Support Engineer
Microsoft
02.2020 - 07.2023
IT Leader
Bio-Rad
03.2019 - 09.2019
Business Analysis Sr Manager
Citibanamex
08.2017 - 06.2018
Business Solution Analyst
adidas Group
02.2012 - 08.2017
Bachelor of Science - Electronic Systems
Tecnológico De Monterrey
Post-Graduate Certificate - Post Graduate Program in Cloud Computing
The University of Texas At Austin
Similar Profiles
Jaime Andrés Aragón DávilaJaime Andrés Aragón Dávila
PMO Manager at AlfaPeoplePMO Manager at AlfaPeople
Alfonso Alvarado JiménezAlfonso Alvarado Jiménez
Digital Marketing Specialist at Allana Buick & BersDigital Marketing Specialist at Allana Buick & Bers
Claudia Rodríguez CortésClaudia Rodríguez Cortés
Program Manager at Afore SURA, S.A. De C.V.Program Manager at Afore SURA, S.A. De C.V.