Erick Medina
Bahia De Banderas,Nay.
Summary
Accomplished professional with expertise in project management, operational strategy, and budget administration. Demonstrates strong leadership and team-building skills, ensuring high-end hospitality standards through effective communication and quality assurance. Proficient in hotel software and inventory control, with a proven track record in luxury customer service, VIP services handling, and conflict resolution. Committed to enhancing guest experiences through exceptional public relations and concierge services knowledge.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Operations manager
Grupo Vidanta
Puerto Vallarta, Jalisco
01.2024 - 02.2025
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Analysed performance metrics, identified areas for improvement in operations management.
- Optimised workflow procedures with strategic planning and team coordination.
- Created a collaborative work environment for positive team dynamics.
Front office manager
Grupo Vidanta
Nuevo Vallarta, Nayarit
02.2018 - 01.2024
- Streamlined front office operations for improved efficiency.
- Handled administrative tasks like filing reports and managing mail-ensured smooth running of front office operations.
- Cultivated a professional environment through effective staff management.
- Liaised with different departments, ensuring seamless communication.
- Maintained the reception area to provide a welcoming atmosphere.
- Trained new staff members to uphold service standards.
- Facilitated swift problem resolution in case of any issues or disputes raised by customers or staff members alike.
- Attended to special requests from guests, ensuring their needs were met satisfactorily.
- Coordinated with housekeeping to ensure rooms were ready for new arrivals.
- Managed inventories of office supplies-ensured availability of necessary items at all times.
- Assisted guests during their stay, creating a positive experience.
- Encouraged mutual trust, respect and cooperation among team members.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
Front desk supervisor
Grupo Vidanta
Nuevo Vallarta, Nayarit
07.2016 - 02.2018
- Developed strategies for effective crowd control during peak check-in and check-out times maintaining orderliness at the reception area.
- Supervised front desk team effectively fostering a positive work environment.
- Compiled daily reports detailing revenue, occupancy rates, and other key metrics with diligence resulting in improved business decisions.
- Assisted guests in their queries, improving overall satisfaction levels.
- Liaised between housekeeping and maintenance teams, ensuring speedy issue resolution for guests.
- Improved customer relations by handling complaints with professionalism and courtesy.
- Provided concierge services when required, contributing to enhanced guest comfort and satisfaction.
- Trained new employees in using hotel software systems, increasing efficiency on the job.
- Checked-in VIP guests discreetly to maintain confidentiality and privacy.
- Facilitated smooth communication between different departments for better operational coherence.
- Kept reservations systems up-to-date for clear availability management.
Front desk agent
Grupo Vidanta
Nuevo Vallarta, Nayarit
10.2015 - 07.2016
- Provided hotel information for guest convenience.
- Coordinated with maintenance department promptly when repairs were needed in guest rooms or common areas.
- Processed reservation requests from various channels accurately to avoid double bookings.
- Coordinated room bookings, maximising occupancy rates.
- Ensured smooth check-ins and check-outs for optimal guest experience.
- Handled confidential information discreetly to maintain privacy and trust of guests.
- Managed incoming calls, ensuring professional service.
- Responded swiftly in emergency situations, ensuring safety of all guests.
- Delivered first class customer care through polite, professional service.
- Issued room keys to guests upon check-in and answered questions regarding locations and ammenities.
- Kept reception area clean and organised to uphold professional office reputation.
- Coordinated travel flights, accommodation and itineraries for office staff.
- Set up office spaces, equipment and support services for client and team meetings.
Education
Degree in Tourism - Tourism
Centro Universitario de la Costa
Puerto Vallarta 07.2011 - 06.2014
Technical Career in Tourism - Tourism
Colegio de Estudios Científicos y Tecnológicos Nay
Bahía de Banderas 07.2008 - 06.2011
Skills
- Project management
- Operational strategy
- Budget administration
- Inventory control
- Quality assurance
- Communication skills
- Leadership
- Team building
- Public Relations
- Guest reception
- Hotel software proficiency
- High-End hospitality standards
- Concierge services knowledge
- Telephone etiquette
- VIP services handling
- Conflict resolution
- Luxury customer service
Languages
English
Advanced (C1)
Affiliations
- Music
- Sports
Accomplishments
- Leadership and Trust, Building a Great Place to Work
- Internal career plan, Operations Management
- “Well Done” Acknowledgements
- Champion in service
- Achievement of annual objectives (NPS, NSS and CSAT)
Certification
- 5 Diamonds AAA Certified
- Certificate Hospitality & Butler Services
- Food & Beverage Excellence Service
Timeline
Operations manager
Grupo Vidanta
01.2024 - 02.2025
Front office manager
Grupo Vidanta
02.2018 - 01.2024
Front desk supervisor
Grupo Vidanta
07.2016 - 02.2018
Front desk agent
Grupo Vidanta
10.2015 - 07.2016
Degree in Tourism - Tourism
Centro Universitario de la Costa
07.2011 - 06.2014
Technical Career in Tourism - Tourism
Colegio de Estudios Científicos y Tecnológicos Nay
07.2008 - 06.2011
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