Summary
Overview
Work History
Education
Skills
Timeline
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Erick Ramirez

Juarez,CHH

Summary

Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.

Overview

2
2
years of professional experience

Work History

Bilingual Customer Service Representative

Business & Technology Store Support Center (AutoZone)
07.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Bilingual Customer Service Representative

Teleperformance
07.2023 - 06.2024
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.

Education

High School Diploma -

Colegio De Bachilleres Plantel 1
Chihuahua City, Chihuahua, Mexico
05-2023

Skills

Active listening

Product knowledge

Team collaboration

Process improvement

Problem-solving

Timeline

Bilingual Customer Service Representative

Business & Technology Store Support Center (AutoZone)
07.2024 - Current

Bilingual Customer Service Representative

Teleperformance
07.2023 - 06.2024

High School Diploma -

Colegio De Bachilleres Plantel 1

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Erick Ramirez