Erick Zavala
Airport Operations Agent
Queretaro,QRO
Summary
Enthusiastic professional with a pleasant demeanor and committed to customer services with 7 years of experience in operational areas of the aviation field serving in various positions from the interaction with the internal and external client, vendors and authorities. always eager to expand my work capacity while contributing my skills, experience and knowledge.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative/Airport Operations Agent
United Airlines Inc.
Queretaro/Veracruz, Queretaro
10.2015 - Current
Customer service including baggage resolutions, ticketing, boarding processes, sells, managing flight delays and cancellations from passengers re routings to alternate travel arrangementes, hotel accommodations and local transportation when necessary.
Weight and balance calculations, fueling and local authorities needed paperworkd.
English-spanish translating.
Customer Service Agent
ABC Aerolineas S.A. de C.V. Interjet
Veracruz, Veracruz
11.2013 - 10.2015
Ground handling equipment, customer service on boarding processes, sells, ticketing, baggage resolutions, flight delays and cancellations managing.
Inventory managment.
Call center support.
Education
No Degree - Industrial Engineering
Universidad De Las Naciones
VeracruzGerman B1 Level. - Languages
Global Interactive Center
VeracruzSkills
Adherence to high customer service standards
undefinedCertification
Bussines Innovation and Quality Diploma
Timeline
Customer Service Representative/Airport Operations Agent
United Airlines Inc.
10.2015 - Current
Customer Service Agent
ABC Aerolineas S.A. de C.V. Interjet
11.2013 - 10.2015
German B1 Level. - Languages
Global Interactive Center
No Degree - Industrial Engineering
Universidad De Las Naciones
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