Ericka Ilse Segoviano Gomez Tello
San Diego
Summary
Friendly and reliable professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems with excellent multi-tasking aptitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paralegal
Union Law Group APC
San Diego USA
10.2022 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Candle Maker
Tijuana, Baja California, Mexico (Remote)
04.2020 - 10.2022
- Provided exceptional customer service by addressing inquiries promptly and courteously while sharing expert knowledge about different candle options.
- Expanded product offerings by incorporating specialty items such as scented oils or decorative accessories into the portfolio.
- Maintained a clean and safe working environment by adhering to safety protocols and conducting regular equipment inspections.
- Reduced production time with efficient work processes and streamlined manufacturing techniques.
- Cleaned jars, scraped floors and performed other general cleaning duties.
Juice Barista
La Barra Verde
Tijuana, Baja California, Mexico
01.2018 - 04.2020
- Enhanced efficiency in the workspace by maintaining a clean and organized work area, ensuring quick service and optimal cleanliness for patrons.
- Showcased a strong work ethic by consistently arriving punctually for shifts and maintaining a positive attitude throughout all interactions with colleagues and patrons.
- Streamlined order processing through accurate recording of customer orders while paying attention to specific requests or dietary restrictions.
- Contributed to team success by effectively collaborating with coworkers during busy periods, ensuring smooth operations and reduced wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
M.D. - Law
USD
San Diego06.2025
J.D. - Law
Universidad Iberoamericana
Tijuana, Baja California, Mexico07.2020
Skills
- Proficient in MS Office
- Client Communication
- Client Support
- Customer Service
- Patience and Empathy
- Cash Handling
- Time management skills
- Efficient multitasking
- Customer Engagement
- Menu Memorization
- Teamwork
- Problem-Solving
Certification
- Certified Paralegal
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Paralegal
Union Law Group APC
10.2022 - Current
Candle Maker
04.2020 - 10.2022
Juice Barista
La Barra Verde
01.2018 - 04.2020
M.D. - Law
USD
J.D. - Law
Universidad Iberoamericana