Erick Daniel Salcido Villa
Scaffolding Supervisor
Chihuahua,Chihuahua Chihuahua
Summary
Accomplished professional with expertise in customer service excellence and problem-solving, honed at Datamark. Proven track record in enhancing team collaboration and operational efficiency. Skilled in remote technical support and staff training, consistently exceeding expectations. Recognized for creative issue resolution and maintaining high standards, resulting in a 20% increase in customer satisfaction.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Customer Support Representative
Datamark
03.2026 - 07.2026
- Delivered prompt support to customers through phone, email, and chat, ensuring elevated satisfaction rates.
- Resolved customer inquiries and issues efficiently, adapting communication style to meet diverse needs.
- Documented customer interactions in CRM system accurately for improved service continuity and reporting.
- Collaborated with team members to enhance knowledge base, contributing to faster resolution of customer concerns.
- Assisted in training new representatives on company policies and effective customer engagement strategies.
- Identified recurring issues and collaborated with management to implement process improvements for efficiency.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
Maintenance Technician
La Quinta Inn Suites
11.2024 - 09.2025
- Conducted routine inspections and preventive maintenance on HVAC systems to ensure optimal functionality.
- Repaired plumbing fixtures, including sinks and toilets, to maintain guest satisfaction and comfort.
- Performed electrical troubleshooting and repairs on lighting systems within guest rooms and common areas.
- Assisted in maintaining cleanliness and safety of hotel facilities through diligent upkeep of grounds and equipment.
- Collaborated with housekeeping staff to address maintenance issues promptly for minimal disruption to operations.
- Documented repair activities in maintenance logs to track progress and ensure compliance with safety standards.
- Utilized hand tools, power tools, and diagnostic equipment for efficient completion of maintenance tasks.
- Coordinated with vendors for specialized repairs, ensuring timely service delivery while minimizing operational downtime.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Scaffold Foreman
HiTech Industrial Services
02.2018 - 2023
- Oversaw scaffold assembly and disassembly, ensuring compliance with safety regulations.
- Coordinated daily workflows for scaffold installation teams to optimize project efficiency.
- Conducted regular safety inspections and training sessions for crew members on best practices.
- Developed and implemented strategies to improve scaffold design and load capacity processes.
- Provided mentorship to junior staff, enhancing team skills and knowledge in scaffolding techniques.
- Collaborated with project managers to align scaffold requirements with construction schedules effectively.
- Analyzed project performance metrics to identify areas for operational improvement in scaffolding tasks.
- Streamlined communication between teams, fostering a collaborative work environment focused on safety and efficiency.
- Planned each job with appropriate safety measures, addressing weight limits and fall protection.
- Promoted a positive work environment by addressing conflicts quickly and fairly, leading to high employee satisfaction rates among crew members.
- Improved scaffold stability with diligent inspection of connections, supports, and bracing systems.
- Exceeded client expectations by delivering high-quality scaffolding solutions that met specific requirements in a timely manner.
- Managed team of Number employees erecting scaffolds up to Number feet.
- Decreased accidents on the job site by enforcing strict safety protocols and providing ongoing training for team members.
- Maximized crew productivity by effectively delegating tasks based on individual strengths and abilities.
- Facilitated clear communication among team members, resulting in improved coordination and efficiency during scaffold assembly.
- Increased customer satisfaction levels by successfully handling client concerns and providing timely updates on project progress.
- Tracked supplies, employee hours and costs.
- Enhanced worksite safety by conducting thorough inspections and addressing potential hazards.
- Ensured compliance with OSHA regulations through regular training sessions and adherence to safety guidelines.
Crew Leader Material Handling
JBS
05.2013 - 01.2017
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained new team members on operational procedures and best practices.
- Coordinated workflow among crew members to optimize production efficiency.
- Implemented process improvements that enhanced operational performance and reduced downtime.
- Trained team members on equipment use and best practices for efficiency.
- Coordinated workflow to optimize production schedules and minimize downtime.
- Assisted in implementing process improvements that enhanced operational performance.
- Monitored inventory levels, facilitating timely restocking of materials and supplies.
- Conducted regular inspections to maintain equipment functionality and safety protocols.
- Resolved operational issues promptly to maintain productivity and employee morale.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
Education
GED -
SATF
Abilene TX02-2019
NCCER. Certified - Scaffolding Insolation And Painting
Safety Counsel
Houston TX09-2009
Skills
Customer service excellence
Shipping and receiving
Organization and recordkeeping
Inbound call answering
Attention to detail
Problem-solving
Teamwork and collaboration
Interpersonal skills
Active listening
Customer service
Microsoft windows and office
Call management
Online chat support
Organizational skills
Tracking and documentation
Collaborative team player
Friendly and patient
Customer communication and empathy
Creative issue resolution
Remote technical support
Staff education and training
Supply management
Highly professional
Workforce planning
Equipment inspection
Documentation development
Equipment Repair
Timeline
Customer Support Representative
Datamark
03.2026 - 07.2026
Maintenance Technician
La Quinta Inn Suites
11.2024 - 09.2025
Scaffold Foreman
HiTech Industrial Services
02.2018 - 2023
Crew Leader Material Handling
JBS
05.2013 - 01.2017
GED -
SATF
NCCER. Certified - Scaffolding Insolation And Painting
Safety Counsel