Erick Enrique Rivas Burgos
Customer Service Expert
Cancun
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Office Manager
Sarchentu Capital
04.2021 - Current
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Controlled finances to lower costs and keep business operating within budget.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Client Specialist
GF Immigration Law
02.2021 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided suggestions for process, application or documentation improvement.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Senior Fun Squad Host (Entertainment Staff)
Carnival Cruise Line
7 2014 - 5 2020
- As a member of the Fun Squad I worked assisting the Cruise Director with all the events for the cruise
- I was always focused on customer service and overall satisfaction of our guests
- The job required a lot of problem solving and leadership
- I was in charge of the comedy club every night doing a 5 minutes routine in front of a large audience (300 - 1000 guests) and introducing comedians
- I worked in a team doing a lot of activities for our guests (trivias, contests, pool events, hosting game shows)
- Presentation about the tours at the ports of call twice a week in front of a large audience (300-800 guests)
- Daily Promotion and Selling of tours at the ports of call
- Promotion and selling of bingo cards to increase the revenue of our department, weekly inventory.
Outbound Customer Service Agent
Inter Travel Vacations
04.2013 - 05.2014
- Provided customers with quality assistance through phone calls, emails and internet chats(social media)
- Offered new services based on the needs of a customer
- Discussed promotions, products, and anything pertaining to better and more satisfactory customer service.
Education
Skills
Excellent Communication Skills
Extensive Costumer service experience
Computational skills (word, power point, excel,autocad)
Google Workspace
Excellent organizational and multitasking skills
Very adaptable and quick learner
Successful working in a team environment as well as independently
Ability to follow instructions and deliver quality results
Accomplishments
- I was rapidly promoted to Office Manager after 3 months
- Recognized by management for determination to tasks assigned
- Opened up successfully 3 different offices in 2 countries
Timeline
Office Manager
Sarchentu Capital
04.2021 - Current
Client Specialist
GF Immigration Law
02.2021 - Current
Outbound Customer Service Agent
Inter Travel Vacations
04.2013 - 05.2014
Senior Fun Squad Host (Entertainment Staff)
Carnival Cruise Line
7 2014 - 5 2020
Awardsandacknowledgments
Employee of the Month 2017 - This was due to my exceptional organizational skills at disembarking a high number of guests in the face of a natural disaster, hurricane Harvey. I successfully led a team through a difficult time and controlled the crowds effectively.
Awardsandacknowledgments
Employee of the Month 2017 - This was due to my exceptional organizational skills at disembarking a high number of guests in the face of a natural disaster, hurricane Harvey. I successfully led a team through a difficult time and controlled the crowds effectively.