Erick Enrique Rivas Burgos
Customer Service Expert
Cancun
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Office Manager
Sarchentu Capital
04.2021 - Current
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Controlled finances to lower costs and keep business operating within budget.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Client Specialist
GF Immigration Law
02.2021 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided suggestions for process, application or documentation improvement.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Senior Fun Squad Host (Entertainment Staff)
Carnival Cruise Line
7 2014 - 5 2020
- As a member of the Fun Squad I worked assisting the Cruise Director with all the events for the cruise
- I was always focused on customer service and overall satisfaction of our guests
- The job required a lot of problem solving and leadership
- I was in charge of the comedy club every night doing a 5 minutes routine in front of a large audience (300 - 1000 guests) and introducing comedians
- I worked in a team doing a lot of activities for our guests (trivias, contests, pool events, hosting game shows)
- Presentation about the tours at the ports of call twice a week in front of a large audience (300-800 guests)
- Daily Promotion and Selling of tours at the ports of call
- Promotion and selling of bingo cards to increase the revenue of our department, weekly inventory.
Outbound Customer Service Agent
Inter Travel Vacations
04.2013 - 05.2014
- Provided customers with quality assistance through phone calls, emails and internet chats(social media)
- Offered new services based on the needs of a customer
- Discussed promotions, products, and anything pertaining to better and more satisfactory customer service.
Education
Skills
Excellent Communication Skills
Accomplishments
- I was rapidly promoted to Office Manager after 3 months
- Recognized by management for determination to tasks assigned
- Opened up successfully 3 different offices in 2 countries
Timeline
Office Manager
Sarchentu Capital
04.2021 - Current
Client Specialist
GF Immigration Law
02.2021 - Current
Outbound Customer Service Agent
Inter Travel Vacations
04.2013 - 05.2014
Senior Fun Squad Host (Entertainment Staff)
Carnival Cruise Line
7 2014 - 5 2020
Awardsandacknowledgments
Employee of the Month 2017 - This was due to my exceptional organizational skills at disembarking a high number of guests in the face of a natural disaster, hurricane Harvey. I successfully led a team through a difficult time and controlled the crowds effectively.
Awardsandacknowledgments
Employee of the Month 2017 - This was due to my exceptional organizational skills at disembarking a high number of guests in the face of a natural disaster, hurricane Harvey. I successfully led a team through a difficult time and controlled the crowds effectively.
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