All the softwares from office
Erick Fabian Solis
Agente Blingüe
Puerto Vallarta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Support Specialist
Teletec
Zapopan Jalisco
06.2022 - 03.2024
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Sales Agent
Avantive Solutions
Guadalajara Jalisco
06.2021 - 06.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Spoke to customers in native language to increase loyalty and establish relationships.
Bilingual Customer Service Representative
Teleperformance
Zapopan Jalisco Michoacán
06.2020 - 06.2021
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Sales Photographer
Photopro
Playa De Carmen
06.2017 - 06.2020
- Established strong customer relationships for increased referrals and repeat business.
- Streamlined workflow processes for faster turnaround times and improved productivity levels.
- Boosted sales revenue by implementing creative photography packages and upselling additional products.
- Assisted in the training of new sales photographers, sharing valuable insights and best practices to improve their skills.
- Collaborated with team members to enhance overall sales performance and achieve monthly targets.
Education
Bachelor Of Journalism - Unfinished
Universo De Guadalajara
Guadalajara Skills
Quality assurance
[Product or Service] support
Customer response
Till counting
SalesForce
Desktop support
Software diagnosis
Problem-Solving
Planning and Coordination
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Good Telephone Etiquette
Written Communication
Multitasking Abilities
Critical Thinking
Dependable and Responsible
Software
Interests
Sports workout
Timeline
Customer Support Specialist
Teletec
06.2022 - 03.2024
Sales Agent
Avantive Solutions
06.2021 - 06.2022
Bilingual Customer Service Representative
Teleperformance
06.2020 - 06.2021
Sales Photographer
Photopro
06.2017 - 06.2020
Bachelor Of Journalism - Unfinished
Universo De Guadalajara