Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

Erick Fabian Solis

Agente Blingüe
Puerto Vallarta

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Customer Support Specialist

Teletec
Zapopan Jalisco
06.2022 - 03.2024
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Sales Agent

Avantive Solutions
Guadalajara Jalisco
06.2021 - 06.2022
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Spoke to customers in native language to increase loyalty and establish relationships.

Bilingual Customer Service Representative

Teleperformance
Zapopan Jalisco Michoacán
06.2020 - 06.2021
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Sales Photographer

Photopro
Playa De Carmen
06.2017 - 06.2020
  • Established strong customer relationships for increased referrals and repeat business.
  • Streamlined workflow processes for faster turnaround times and improved productivity levels.
  • Boosted sales revenue by implementing creative photography packages and upselling additional products.
  • Assisted in the training of new sales photographers, sharing valuable insights and best practices to improve their skills.
  • Collaborated with team members to enhance overall sales performance and achieve monthly targets.

Education

Bachelor Of Journalism - Unfinished

Universo De Guadalajara
Guadalajara

Skills

Quality assurance

Software

All the softwares from office

Interests

Sports workout

Timeline

Customer Support Specialist

Teletec
06.2022 - 03.2024

Sales Agent

Avantive Solutions
06.2021 - 06.2022

Bilingual Customer Service Representative

Teleperformance
06.2020 - 06.2021

Sales Photographer

Photopro
06.2017 - 06.2020

Bachelor Of Journalism - Unfinished

Universo De Guadalajara

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Erick Fabian Solis Agente Blingüe