Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ERICK GUSTAVO VENEGAS MONTES

Industrial Engineer
Chihuahua City

Summary

Dedicated and responsible professional eager to leverage skills and knowledge in a dynamic work environment. Committed to continuous personal and professional development, with a strong ability to learn quickly and adapt to new challenges. Proven capability to thrive under pressure while collaborating effectively within a team. Passionate about contributing to organizational success through hard work and integrity.

Overview

5
5
years of professional experience
8
8
Certifications
4
4
Languages

Work History

MANUFACTURING ENGINEER

ISICSA
11.2024 - Current
  • Developed technical documentation, including standard operating procedures, work instructions, and engineering drawings to support manufacturing operations.
  • Collaborated with cross-functional teams to develop innovative solutions for complex engineering challenges.
  • Identified problems and specific resolutions to fix defective, damaged, or malfunctioning parts, assemblies, equipment and systems.
  • Conducted root cause analysis on defective products, leading to targeted improvements in manufacturing processes.
  • Improved manufacturing efficiency by streamlining production processes and implementing lean methodologies.
  • Reviewed products for compliance with Design for Manufacturing (DFM) requirements.
  • Contributed to achieving safety targets by proactively addressing potential hazards and promoting a strong safety culture throughout the facility.
  • Reduced production downtime through proactive maintenance scheduling and timely equipment repairs.
  • Provided engineering support during new product launches, coordinating efforts between design, production, and quality control teams.

PROJECT MANAGER/ESTIMATOR

Pinnacle Capital Ventures
02.2024 - 10.2024
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Provided detailed project status updates to stakeholders and executive management.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Analyzed designs and performed accurate cost analysis.
  • Streamlined estimation process for faster turnaround times with the implementation of new software tools.

PROJECT MANAGER

Figeac Aero Mexico
05.2023 - 02.2024
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Transfer of work of a production project from a plant to another.
  • Coordination of various projects: Airbus, Bombardier, and Bell.
  • Planning and monitoring program execution.

CUSTOMER SERVICE REPRESENTATIVE

Figeac Aero Mexico
11.2022 - 05.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

CUSTOMER SERVICE REPRESENTATIVE

Electrical Components International
01.2022 - 11.2022
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

PRODUCTION PLANNER

Electrical Components International
08.2020 - 12.2021
  • Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
  • Worked directly with production personnel to resolve production scheduling issues and conflicts.
  • Presented updated order and production status reports to sales staff and management.
  • Developed production schedules according to deadlines for existing orders and sales forecasting.
  • Analyzed capacity constraints for optimal resource allocation, maximizing throughput while minimizing costs.
  • Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.
  • Conducted regular reviews of demand forecasts, adjusting production schedules as needed to maintain optimal inventory levels without compromising customer service standards.

Education

Master's Degree - Engineering with Orientation in Project Management

Universidad Del Valle de México

Bachelor's Degree - Industrial Engineering

Universidad Tecnológica de Chihuahua
01.2022

Electromechanical Engineering - undefined

Instituto Tecnológico de Chihuahua
01.2018

Skills

Microsoft Office (Advanced Excel)

SolidWorks (Intermediate)

AS400/BPCS (ERP System)

Manufacturing processes

Failure modes and effects analysis

Process improvement

Risk assessment

Production monitoring

5S methodology

Cross-functional teamwork

Assembly line optimization

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Certification

RICE University

Timeline

MANUFACTURING ENGINEER

ISICSA
11.2024 - Current

PROJECT MANAGER/ESTIMATOR

Pinnacle Capital Ventures
02.2024 - 10.2024

PROJECT MANAGER

Figeac Aero Mexico
05.2023 - 02.2024

CUSTOMER SERVICE REPRESENTATIVE

Figeac Aero Mexico
11.2022 - 05.2023

CUSTOMER SERVICE REPRESENTATIVE

Electrical Components International
01.2022 - 11.2022

PRODUCTION PLANNER

Electrical Components International
08.2020 - 12.2021

Bachelor's Degree - Industrial Engineering

Universidad Tecnológica de Chihuahua

Electromechanical Engineering - undefined

Instituto Tecnológico de Chihuahua

Master's Degree - Engineering with Orientation in Project Management

Universidad Del Valle de México

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ERICK GUSTAVO VENEGAS MONTESIndustrial Engineer