Erick Jossue Castelán Domínguez
LCE. Graduate In Foreing Trade
Ciudad de
Summary
Enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training. Motivated to learn, grow and excel required abilities.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Trilingual Technical Support Analyst
Fleet Complete
Toronto
10.2021 - 06.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease and escalated major issues to supervisor in a timely manner.
- Efficient communication management, and language switching between Spanish, English and French according to the client's needs, with clarity and fluency.
- Development and study of logistics practices, updating of ELD regulations and compliance with FMCSA.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
Bilingual Technical Support Specialist
Frontier Telecom / Empereon Constar Latam
Ciudad de Mexico
02.2021 - 08.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Submitted service tickets for equipment maintenance requests.
- Managed high levels of call flow and responded to technical support needs.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Assisted customers in identifying issues and explained solutions to restore service and functionality translating complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
English Teacher
Harmon Hall Pachuca
Pachuca de Soto
01.2020 - 01.2021
- Prepared and implemented dynamic lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Helped students develop important learning skills and good study habits.
Administrative Assistant Intern
Secretaría de Relaciones Exteriores
Pachuca de Soto
07.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted by streamlining the passport issuance process.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
French Enforcement - Trilingual Negociation
Université Polytechnique Hauts De France
Valenciennes 08.2021 - 10.2022
BBA Degree - Foreign Trade
Universidad Autónoma Del Estado De Hidalgo
Pachuca De Soto 08.2015 - 12.2019
Semester Academic Stage - Management
Université De Montpellier
Montpellier 07.2018 - 01.2019
High School Diploma -
Universidad La Salle Pachuca
Pachuca De Soto 08.2012 - 07.2015
Skills
- Technical support expertise
Certification
- Delf B2 FR
Timeline
Trilingual Technical Support Analyst
Fleet Complete
10.2021 - 06.2022
French Enforcement - Trilingual Negociation
Université Polytechnique Hauts De France
08.2021 - 10.2022
Bilingual Technical Support Specialist
Frontier Telecom / Empereon Constar Latam
02.2021 - 08.2021
English Teacher
Harmon Hall Pachuca
01.2020 - 01.2021
Administrative Assistant Intern
Secretaría de Relaciones Exteriores
07.2019 - 12.2019
- Delf B2 FR
06-2019
Semester Academic Stage - Management
Université De Montpellier
07.2018 - 01.2019
- TOEFL ITP 563pt
11-2017
- Certificate in Advanced English CAE Grade C
06-2017
BBA Degree - Foreign Trade
Universidad Autónoma Del Estado De Hidalgo
08.2015 - 12.2019
High School Diploma -
Universidad La Salle Pachuca
08.2012 - 07.2015
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