Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Eri Jaheel Merchant Crespo

Eri Jaheel Merchant Crespo

Business Administrator
Mexico City,Mexico

Summary

Versatile case manager with expertise in administrative environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver. Talent to adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Gifted community and social services leader with demonstrated skills in management activism, program coordination, and base development. Enthusiastic administrative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of business administration with high organizing performance. Motivated to learn, grow and excel in comercial industry.

Overview

3
3
Languages
4
4
years of post-secondary education
4
4
years of professional experience

Work History

Settlement Administrator

Huawei Mexico
Mexico City, Mexico
03.2019 - Current
  • Improve with efficiency to smoothly communicate between Huawei and suppliers by 100%.
  • Organize and maintain payments up to date.
  • Reduce time elapsed to fulfill payments from 60 days to 30.
  • Coordinate trainings and human resources and get them ready in 2 weeks.
  • Ensure that all relevant payment messages are authorized and released.
  • Maintain and exchange static data and settlement instructions for Counterparts and Clients.
  • Promptly identify, track and settle all outgoing and incoming payments.
  • Perform fail management and break resolution related to OTC Derivative cash settlements.
  • Investigate queries and activities across different product groups by extracting data from various systems & liaising with Middle Office.

Bilingual Agent

HP Mexico
Mexico City, Mexico
02.2017 - 03.2019
  • Enhanced productivity by 50% staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated over 30 customers information to explore issues, develop potential solutions and maintain high-quality service.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Adapted to new applications and maintained knowledge of current technologies.

Education

MBA - Business Administration And Management

La Salle Mexico
Mexico City
09.2020 - Current

Bachelor of Administrative Studies - Business Administration And Management

Universidad Westhill
Mexico City
03.2010 - 06.2013

Skills

Staff education and training

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Accomplishments

  • Supervised team of 5 staff members.
  • Through supervision skills, wrong analysis data was found making the company to save money.
  • Reduce the time while applying the payments in the system not exceeding the 60 day limit number.
  • Create our own ways to analyze why our payments where out of 60 day limit time.
  • Generate a trustful work environment for all our team.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Timeline

MBA - Business Administration And Management

La Salle Mexico
09.2020 - Current

Settlement Administrator

Huawei Mexico
03.2019 - Current

Bilingual Agent

HP Mexico
02.2017 - 03.2019

Bachelor of Administrative Studies - Business Administration And Management

Universidad Westhill
03.2010 - 06.2013
Eri Jaheel Merchant CrespoBusiness Administrator